Frequently asked questions

A school management platform for schools of every size, anywhere in the world. It covers student and teacher records, attendance, grades and report cards, timetables, fee invoicing, online tests, and portals for parents and students, all from one dashboard.

Yes. Schools with up to 40 students stay on the free plan indefinitely, and registering does not require a card. The free plan runs the complete platform rather than a limited version of it. Notifications on the free plan go by email only.

Paid plans are billed per term in Naira, or per full session of three terms at a 5% discount. Every plan includes the whole platform. What the higher tiers add is a larger WhatsApp messaging allowance and, from Standard upwards, a custom domain for your portal. Current figures are on the Pricing page.

A few minutes. You fill in one registration form and verify your email, and the portal is provisioned on its own sub-domain straight away. It arrives pre-loaded with academic terms, the current session, a calendar, default departments, subjects and classes, chosen to match your school type.

Yes. Every school's data is isolated at the database level, and that isolation is a property of how queries are written rather than a setting anyone can get wrong. No other school, on any plan, can reach your students, staff, grades or financial records.

Yes. Parents get a read-only portal for their children's grades, attendance and fee position, and can download report cards from it. Students sign in to see their own grades and attendance and to sit online tests. Parent accounts are created by your staff. Parents cannot register themselves.

Yes. Students, teachers, grades and attendance all import in bulk from CSV or XLSX. Every row is validated and shown to you before anything is written, so moving off spreadsheets does not mean retyping a term of data.

Only the ones you switch on. The platform can notify parents by email or WhatsApp about new invoices, payment receipts, overdue fees, published exam timetables and attendance alerts. Each type, and the channel it uses, is configured per school.

Yes, from the Standard plan upwards. Point a domain you own, such as portal.yourschool.edu.ng, at your portal and HTTPS is handled for you. There is no certificate setup on your side.

Yes. Upgrade, downgrade or switch billing cycle whenever you like from the Subscription page in your dashboard. Upgrading part-way through a term costs only the difference in price for the days you have left, and keeps your existing renewal date; downgrades take effect when the period you have already paid for ends. Your data and configuration are untouched by the change.

Your school does. We process it in order to run the service for you, and that is the extent of it. We do not own it, sell it, or repurpose it. The Trust Centre sets this out in full.

Yes, at any point. Students, teachers, classes, subjects, grades, attendance, parents and timetables each export to CSV or XLSX from the dashboard, and support can produce a full account-level export on request.

On cloud infrastructure, isolated per school at the database level. We do not publish granular infrastructure detail publicly, for the usual security reasons. The Infrastructure page in our Trust Centre covers what we do share.

Your database is backed up automatically every day, and backups are stored separately from the live database. The Backups & Disaster Recovery page in the Trust Centre explains the schedule, the retention, and what recovery actually involves.

Traffic is encrypted end to end, passwords are hashed rather than stored, access is governed by role-based permissions, and sensitive actions are written to an audit log. The Security page in our Trust Centre goes through this properly, including the parts still on the roadmap.

By WhatsApp, phone or email. All three are on the Contact page. For anything security-related, use the "Contact Security Team" button in the Trust Centre so it reaches the right people first.

Your data stays yours. Export everything from the dashboard whenever you want. If you would rather close the account outright, ask us to delete it permanently and we will confirm exactly what is going to be removed before we do anything.