[{"data":1,"prerenderedAt":859},["ShallowReactive",2],{"docs-nav":3,"docs-subscriptions":400,"plans":858},[4,11,16,23,28,34,40,45,51,56,63,69,75,81,87,92,98,103,107,113,117,121,127,133,139,145,150,156,162,168,173,178,184,188,193,199,204,209,214,219,223,229,233,237,242,248,253,258,263,267,272,278,283,288,293,298,304,308,313,317,323,327,332,337,343,348,353,359,364,368,372,376,381,385,390,395],{"path":5,"title":6,"navTitle":7,"group":8,"order":9,"description":10},"\u002Fdocs\u002Facademic","Academic Calendar, Terms & Sessions","Academic Calendar","School Setup",10,"Set out your school year (sessions, terms, term dates, holidays and events) and let 1410SMS work out the teaching days behind it.",{"path":12,"title":13,"navTitle":13,"group":8,"order":14,"description":15},"\u002Fdocs\u002Fappearance","Appearance & Dark Mode",40,"Every user picks light, dark, or match-my-device for the portal from the sidebar. The choice is per person and per device, and never changes what anyone else sees.",{"path":17,"title":18,"navTitle":19,"group":20,"order":21,"description":22},"\u002Fdocs\u002Fattendance","School Attendance Tracking","Attendance","Academics",50,"Mark roll calls per class daily, view weekly attendance trends, generate absence reports, and calculate per-student attendance rates.",{"path":24,"title":25,"navTitle":25,"group":20,"order":26,"description":27},"\u002Fdocs\u002Fattendance-analytics","Attendance Analytics",60,"School-wide attendance at a glance, with per-class absence trends and your best and worst attendees, filterable by term and session.",{"path":29,"title":30,"navTitle":31,"group":20,"order":32,"description":33},"\u002Fdocs\u002Fattendance-documents","Attendance Documents to Print","Attendance Documents",54,"Print a class's register with a signature column, an absence report naming the pupils whose attendance has slipped, and a month's timesheet for a member of staff.",{"path":35,"title":36,"navTitle":36,"group":37,"order":38,"description":39},"\u002Fdocs\u002Faudit-logs","Audit Logs","Billing & Compliance",20,"Every create, update and delete action is recorded with the actor, a timestamp and an IP address, giving your school a full compliance trail.",{"path":41,"title":42,"navTitle":42,"group":20,"order":43,"description":44},"\u002Fdocs\u002Fbell-schedule-templates","Bell Schedule Templates",97,"Start your school day from a ready-made shape rather than typing forty periods, then edit it like any other bell schedule.",{"path":46,"title":47,"navTitle":48,"group":20,"order":49,"description":50},"\u002Fdocs\u002Fbell-schedule-wizard","Describe Your School Day","Describe Your Day",96,"Build a bell schedule from four facts about your school day. How many periods that comes to is worked out for you.",{"path":52,"title":53,"navTitle":53,"group":20,"order":54,"description":55},"\u002Fdocs\u002Fbroadsheet","Class Broadsheet",42,"The class master sheet: every pupil a row, every subject a column, with totals, averages and positions, printed as a landscape PDF or exported as a spreadsheet.",{"path":57,"title":58,"navTitle":59,"group":60,"order":61,"description":62},"\u002Fdocs\u002Fcash-flow","The Cash Flow Statement","Cash flow","Finance",18,"What your school billed, took, gave back and spent, month by month, per currency, over any window you choose. Downloadable as a CSV to line up against a bank statement.",{"path":64,"title":65,"navTitle":66,"group":20,"order":67,"description":68},"\u002Fdocs\u002Fcbt","Online CBT: Computer-Based Testing","CBT",70,"Build timed multiple-choice tests, publish to any number of classes at once (or the whole school), and get auto-marked results instantly. Question images supported.",{"path":70,"title":71,"navTitle":72,"group":73,"order":38,"description":74},"\u002Fdocs\u002Fclasses","Classes & Timetable","Classes & Timetables","Staff","Create classes, assign class teachers, and build weekly timetables from your live subjects. Students, parents, and teachers each get their own timetable view.",{"path":76,"title":77,"navTitle":78,"group":60,"order":79,"description":80},"\u002Fdocs\u002Fcollection-risk","Who to Chase First","Collection Risk",57,"Your debtors ranked by how hard the debt looks to collect rather than how large it is, with the facts behind every position so you can see why, and disagree.",{"path":82,"title":83,"navTitle":84,"group":85,"order":9,"description":86},"\u002Fdocs\u002Fcsv-import-export","Bulk Import & Export (CSV\u002FXLSX)","Import & Export","Bulk Operations","Upload students, teachers, grades, and attendance in bulk from CSV or XLSX, with per-row validation, dry-run preview, and one-click export.",{"path":88,"title":89,"navTitle":90,"group":8,"order":21,"description":91},"\u002Fdocs\u002Fcustom-domain","Custom Domain for Your School Portal","Custom Domain","Serve your portal from your own domain (e.g. portal.yourschool.edu.ng) with automatic HTTPS, on the Standard plan and above.",{"path":93,"title":94,"navTitle":94,"group":95,"order":96,"description":97},"\u002Fdocs\u002Fdashboards","Role-Based Dashboards","Getting Started",30,"Personalised, widget-driven dashboards for every role. Admins, teachers, students and parents each see the metrics that matter to them, with per-user customisation.",{"path":99,"title":100,"navTitle":100,"group":8,"order":101,"description":102},"\u002Fdocs\u002Fdates-and-calendar","Dates & Calendar",25,"Read and enter every date in the Hijri calendar, in the Gregorian calendar, or in both at once, across the portals, the app and every document you print.",{"path":104,"title":105,"navTitle":105,"group":8,"order":26,"description":106},"\u002Fdocs\u002Fdepartments","Departments & Subjects","Organise teaching staff into academic departments and group subjects for cleaner reporting and subject-teacher assignments.",{"path":108,"title":109,"navTitle":110,"group":60,"order":111,"description":112},"\u002Fdocs\u002Fdiscount-eligibility-rules","Finding Who Qualifies for a Discount","Eligibility Rules",17,"Let the system work out which students qualify for a discount, then award them in one step. It suggests; you decide.",{"path":114,"title":115,"navTitle":115,"group":20,"order":38,"description":116},"\u002Fdocs\u002Fearly-years","Early Years Assessment","Reception and playgroup pupils get a developmental report. Teachers rate each area and write free-text comments on the child's progress, all flowing onto a dedicated report card.",{"path":118,"title":119,"navTitle":119,"group":20,"order":43,"description":120},"\u002Fdocs\u002Fexam-documents","Exam Documents","Print an exam timetable for a class, an invigilator or a room, and the attendance sheet each paper is registered on: the class roster with a signature column.",{"path":122,"title":123,"navTitle":124,"group":20,"order":125,"description":126},"\u002Fdocs\u002Fexam-timetable-generation","Exam Timetable Generation","Generating Exams",91,"Place a whole exam series in one go: every class, every subject, spread across the exam days, each paper with a period, an invigilator and somewhere to sit it.",{"path":128,"title":129,"navTitle":130,"group":20,"order":131,"description":132},"\u002Fdocs\u002Fexam-validation","Checking an Exam Before You Publish","Exam Checks & Changes",98,"Every problem with an exam timetable, named at once before it goes out: clashes, papers on closed days, unstaffed rooms. And when a paper moves afterwards, the families sitting it are told.",{"path":134,"title":135,"navTitle":136,"group":20,"order":137,"description":138},"\u002Fdocs\u002Fexams","Exam Timetable","Exams Timetable",90,"Schedule each class's exam papers with date, time, venue and invigilator, then publish to students and parents, who are notified by email and WhatsApp with a PDF attached.",{"path":140,"title":141,"navTitle":142,"group":20,"order":143,"description":144},"\u002Fdocs\u002Fexams-workspace","The Exams Workspace","Exams Workspace",89,"Everything an exam series needs on one screen: the list, the builder with its generation wizard, the printed sheets, and the settings that decide how a generated timetable comes out.",{"path":146,"title":147,"navTitle":147,"group":60,"order":148,"description":149},"\u002Fdocs\u002Fexpenses","Expenses",21,"Record what your school spends, file it against a category and a supplier, and see where the money went. Its own workspace, separate from fees.",{"path":151,"title":152,"navTitle":153,"group":154,"order":14,"description":155},"\u002Fdocs\u002Ffamily-calendar","The School Calendar for Parents & Students","Family Calendar","Portals","Parents and students see the school's own term dates, holidays and events, on the web and in the app, without anyone having to send them out.",{"path":157,"title":158,"navTitle":159,"group":60,"order":160,"description":161},"\u002Fdocs\u002Ffee-discounts","Fee Discounts, Sibling Reductions and Staff-Child Waivers","Fee Discounts",15,"Define a sibling discount, a staff-child waiver or any reduction your school offers, award it to one student or a whole class at once, and every invoice raised afterwards applies it automatically.",{"path":163,"title":164,"navTitle":165,"group":60,"order":166,"description":167},"\u002Fdocs\u002Ffee-reminders","Fee Reminders and the Reminder Queue","Fee reminders",14,"Remind a family before an invoice falls due and chase it after, automatically, at the day tiers you choose. Hold each reminder in a queue for a member of staff to release. Includes the message template, the channels used, and how a reminder is never sent twice.",{"path":169,"title":170,"navTitle":170,"group":60,"order":171,"description":172},"\u002Fdocs\u002Ffee-templates","Fee Templates",16,"Save the set of fees a term costs once, then apply it when raising invoices instead of retyping the same lines every term.",{"path":174,"title":175,"navTitle":176,"group":60,"order":9,"description":177},"\u002Fdocs\u002Ffees","School Fee Management","Fee Management","Bundle tuition, uniform, PTA and other fees into one invoice with a single balance, for a whole class in one click or for a single student. Track payments in your chosen currency.",{"path":179,"title":180,"navTitle":181,"group":60,"order":182,"description":183},"\u002Fdocs\u002Ffinance-report-exports","Exporting Finance Reports to CSV","Report exports",19,"Every report on the Finance Reports tab downloads as a CSV from its own header, on the web and in the mobile app, covering exactly the period and filters on screen.",{"path":185,"title":186,"navTitle":186,"group":20,"order":96,"description":187},"\u002Fdocs\u002Fgrade-breakdown","Grade Breakdown & Analytics","A per-student grade breakdown across subjects, terms and sessions, with letter grades and remarks computed on the server from your grading scale.",{"path":189,"title":190,"navTitle":190,"group":20,"order":191,"description":192},"\u002Fdocs\u002Fgrade-letter-recompute","Regrading After a Scale Change",12,"Marks keep the letter they were given when they were entered. When you change your grading scale, the Grades list flags the rows that no longer match and lets you regrade the ones you choose.",{"path":194,"title":195,"navTitle":196,"group":197,"order":9,"description":198},"\u002Fdocs\u002Fgrade-types","Grade Types & Score Breakdowns","Grade Types & Breakdowns","Advanced","Define your score components (CA, Test, Exam, Assignment) and break any grade down into those parts, always summing to the total grade.",{"path":200,"title":201,"navTitle":202,"group":20,"order":9,"description":203},"\u002Fdocs\u002Fgrades","Grade & Results Management","Grades & Results","Record scores and auto-calculate letter grades. Download report cards as PDF, with remarks, for any term or session.",{"path":205,"title":206,"navTitle":206,"group":20,"order":207,"description":208},"\u002Fdocs\u002Fguest-entrance-exams","Guest Entrance Exams",80,"Run CBT entrance exams for prospective students with no student record required. Candidates register by email and receive an access link.",{"path":210,"title":211,"navTitle":211,"group":20,"order":212,"description":213},"\u002Fdocs\u002Fhead-of-school-comments","Head of School Comments",43,"A default remark for each overall percentage band, offered on the head of school's line of every report card and replaced by anything written by hand.",{"path":215,"title":216,"navTitle":217,"group":60,"order":111,"description":218},"\u002Fdocs\u002Fledger-integrity","Ledger Integrity, and Proving Your Books Add Up","Ledger integrity","An automatic nightly check that every invoice's paid total still adds up from the receipts and refunds recorded against it, plus an on-demand version you can run yourself from the Reports tab.",{"path":220,"title":221,"navTitle":221,"group":20,"order":160,"description":222},"\u002Fdocs\u002Flesson-notes","Lesson Notes","A teacher writes one note a week for each subject they take, someone senior approves it or sends it back, and a board says who has filed and who has not. Written to be filled in on a phone, and it prints.",{"path":224,"title":225,"navTitle":226,"group":227,"order":9,"description":228},"\u002Fdocs\u002Fmessaging","Bulk Messaging for Schools","Bulk Messaging","Communication","Send email and WhatsApp messages to all parents, to a class, or to named individuals, under your school's name, with delivery tracked and retried automatically.",{"path":230,"title":231,"navTitle":231,"group":197,"order":21,"description":232},"\u002Fdocs\u002Fmobile-app","Mobile App","One app for every school on the platform. Search for your school by name and sign in for push notifications, offline viewing and offline attendance marking.",{"path":234,"title":235,"navTitle":235,"group":20,"order":131,"description":236},"\u002Fdocs\u002Fnext-lesson-reminders","Next Lesson Reminders","Push a teacher the lesson they are about to teach, ten minutes before the bell, from the timetable your school has published.",{"path":238,"title":239,"navTitle":240,"group":227,"order":38,"description":241},"\u002Fdocs\u002Fnotifications","Automated Parent Notifications","Notifications","Automatically alert parents about invoices, cancellations, receipts, refunds, overdue fees, exam timetables, weekly digests and absences, by email, WhatsApp or both.",{"path":243,"title":244,"navTitle":245,"group":20,"order":246,"description":247},"\u002Fdocs\u002Fonline-exam-papers","Online Exam Papers","Online Papers",99,"Sit a paper on the CBT module and it stays a paper on the exam timetable: one date, one time, one class list, kept in step automatically.",{"path":249,"title":250,"navTitle":251,"group":60,"order":38,"description":252},"\u002Fdocs\u002Fonline-payments","Online Fee Payments","Online Payments","Set your school up to take fees online. Money settles straight into your school's own verified bank account and never rests with 1410SMS.",{"path":254,"title":255,"navTitle":256,"group":95,"order":9,"description":257},"\u002Fdocs\u002Foverview","What is 1410SMS? A Platform Overview","Overview","A complete, multi-tenant school management platform for schools of every size, holding students, staff, grades, attendance, timetables, fees and online tests in one place.",{"path":259,"title":260,"navTitle":261,"group":154,"order":9,"description":262},"\u002Fdocs\u002Fparent-management","Parent Account Management","Parent Management","Parent accounts are managed by staff, and need only a name and a phone number. Create or link them automatically on enrolment or by hand, then invite, resend, unlink and search from one page.",{"path":264,"title":265,"navTitle":265,"group":154,"order":38,"description":266},"\u002Fdocs\u002Fparent-portal","Parent Portal","Parents log in to track their children's grades, attendance, and fees in real time, download report cards, and view class and exam timetables.",{"path":268,"title":269,"navTitle":270,"group":197,"order":38,"description":271},"\u002Fdocs\u002Fpassword-reset","Self-Service Password Reset","Password Reset","Staff and parents reset a forgotten password with a one-time code. Staff get theirs by email; a parent can ask with either their email address or their phone number. No admin action is required.",{"path":273,"title":274,"navTitle":275,"group":60,"order":276,"description":277},"\u002Fdocs\u002Fpayment-import","Importing Payments in Bulk","Payment Import",55,"Bring a term's takings or a reconciled bank statement into 1410SMS in one upload. Each row settles one invoice, keeps its own payment date, and posts no receipt.",{"path":279,"title":280,"navTitle":281,"group":60,"order":61,"description":282},"\u002Fdocs\u002Fpayment-review","Reviewing Recorded Payments","Payment review","An optional second pair of eyes on money recorded by hand. Off by default, because it only works if your school has two people to do it.",{"path":284,"title":285,"navTitle":285,"group":286,"order":160,"description":287},"\u002Fdocs\u002Fpromote-and-graduate","Promote & Graduate","Students","Move a whole class up a year in one pass, or mark a leaving year as graduated so the record says they finished rather than simply that they left, with the cohort they graduated in kept against each pupil.",{"path":289,"title":290,"navTitle":291,"group":60,"order":171,"description":292},"\u002Fdocs\u002Frefunds","Refunds, and Giving Money Back to a Family","Refunds","Record money your school has given back to a family, reopen the invoice by that amount, and keep every collected-money figure honest. Distinct from cancelling an invoice or voiding a receipt, neither of which moves money.",{"path":294,"title":295,"navTitle":296,"group":95,"order":38,"description":297},"\u002Fdocs\u002Fregistration","How to Register Your School","Registration","Register your school in minutes with one short form, an email verification and a portal provisioned on your own sub-domain. No credit card required.",{"path":299,"title":300,"navTitle":301,"group":20,"order":302,"description":303},"\u002Fdocs\u002Freport-card-designer","Report Card Designer","Report card designer",41,"Design the report card your school prints. Reorder and switch off sections, choose what each one shows, pick a style, and give different classes different cards, with a live preview of a real pupil's card as you work.",{"path":305,"title":306,"navTitle":306,"group":20,"order":302,"description":307},"\u002Fdocs\u002Freport-card-publishing","Publishing Report Cards","Report cards stay inside the school until you release them. Publish a term to open every family's card at once, and withdraw it just as quickly if something needs correcting.",{"path":309,"title":310,"navTitle":311,"group":20,"order":14,"description":312},"\u002Fdocs\u002Freport-cards","School Report Cards","Report Cards","Configurable report cards carrying your own assessment columns, class statistics, term-on-term history, attendance, psychomotor and behavioural ratings, remarks and a school-generated PDF.",{"path":314,"title":315,"navTitle":315,"group":197,"order":14,"description":316},"\u002Fdocs\u002Froles-permissions","Roles & Permissions","Define custom staff roles with fine-grained, module-by-module permissions, compare them in a permission matrix, and assign staff to as many roles as needed.",{"path":318,"title":319,"navTitle":320,"group":20,"order":321,"description":322},"\u002Fdocs\u002Froll-call","Clocking Staff In by Roll Call","Roll Call",53,"Tick names off a list and the platform clocks those staff in or out. For the staff who have no smartphone to clock themselves in with, taken by whoever stands at the gate.",{"path":324,"title":325,"navTitle":325,"group":197,"order":96,"description":326},"\u002Fdocs\u002Fschool-admins","Users & Admin Accounts","Create and manage staff accounts from the Users page, giving each one or more roles: Owner, School Administrator, Accountant, Receptionist, or a role you defined yourself. An email address is optional.",{"path":328,"title":329,"navTitle":330,"group":8,"order":96,"description":331},"\u002Fdocs\u002Fschool-profile","School Profile & Branding","Profile & Branding","Set your school's logo and motto on the School Profile page, and its brand colours and bank account details under Settings, so your portal and your invoices carry your identity.",{"path":333,"title":334,"navTitle":335,"group":8,"order":38,"description":336},"\u002Fdocs\u002Fsettings","School Settings","Settings","One searchable page for grading scales, number prefixes, invoice currency, notification channels, bank accounts and brand colours, every change audited and exportable.",{"path":338,"title":339,"navTitle":340,"group":20,"order":341,"description":342},"\u002Fdocs\u002Fstaff-attendance","Staff Attendance and Clock-In","Staff Attendance",52,"Staff clock in and out from their own phone, checked against your school's location. See who is in, who is late and who has not arrived, with a monthly record per person.",{"path":344,"title":345,"navTitle":346,"group":20,"order":321,"description":347},"\u002Fdocs\u002Fstaff-leave","Staff Leave and Absence Reporting","Staff Leave","Record that a member of staff is away for a range of days, under the kinds of leave your school recognises, and get one message each morning naming everybody who was absent the day before.",{"path":349,"title":350,"navTitle":351,"group":227,"order":148,"description":352},"\u002Fdocs\u002Fstaff-notifications","Staff Notifications","Staff notifications","Your office staff are told the moment money is recorded, a payment needs a second pair of eyes, a candidate registers for an entrance exam, an import or a report-card batch finishes, or your subscription is about to lapse.",{"path":354,"title":355,"navTitle":356,"group":197,"order":357,"description":358},"\u002Fdocs\u002Fstaff-sign-in","Staff Without an Email Address","Staff Sign-In",31,"A member of staff signs in with their email address or their phone number, whichever your school holds. Staff with no inbox get an account and a password you hand them, and staff with neither can still be rostered and paid.",{"path":360,"title":361,"navTitle":362,"group":286,"order":101,"description":363},"\u002Fdocs\u002Fstudent-finance-history","A Student's Invoices and Payments","Student Invoices & Payments","Every invoice raised against one student and every receipt recorded for them, on the student's own record, each downloadable as a PDF or a CSV.",{"path":365,"title":366,"navTitle":366,"group":154,"order":96,"description":367},"\u002Fdocs\u002Fstudent-portal","Student Portal","Students sign in from any device to view their grades, attendance history and fee balance, and to sit online tests.",{"path":369,"title":370,"navTitle":370,"group":286,"order":38,"description":371},"\u002Fdocs\u002Fstudent-report-summary","Student Report Summary","A one-page, at-a-glance summary of any student, composing their attendance rate, recent grades, grade average and fee position into a single view.",{"path":373,"title":374,"navTitle":374,"group":286,"order":9,"description":375},"\u002Fdocs\u002Fstudents","Student Management","Enrol, profile and manage every student, covering admission numbers, class assignments, guardian details and deactivation, with fast full-text search across names and admission numbers.",{"path":377,"title":378,"navTitle":379,"group":37,"order":9,"description":380},"\u002Fdocs\u002Fsubscriptions","Plans, Pricing & Subscriptions","Subscriptions","Upgrade or manage your plan with Paystack-powered payments. Pay per term or per session (save 5%), with instant activation.",{"path":382,"title":383,"navTitle":383,"group":73,"order":9,"description":384},"\u002Fdocs\u002Fteachers","Teacher Management","Staff profiles carrying subject allocations, class responsibilities and an optional department, doubling as a full directory for whoever handles HR.",{"path":386,"title":387,"navTitle":388,"group":20,"order":49,"description":389},"\u002Fdocs\u002Ftimetable-printing","Printing a Timetable","Printing Timetables","Download any class's or teacher's week as a branded A4 sheet: periods down the side, days across the top, ready for a classroom wall or a staff pigeonhole.",{"path":391,"title":392,"navTitle":392,"group":20,"order":393,"description":394},"\u002Fdocs\u002Fweekly-grades","Weekly Grades",11,"Record a mark per subject each academic week, publish the week to parents and pupils, and optionally carry the term average onto the report card.",{"path":396,"title":397,"navTitle":397,"group":20,"order":398,"description":399},"\u002Fdocs\u002Fweekly-timetable","Weekly Timetable",95,"Build your school week from bell schedules, rooms and what each class needs of each subject, with a generator that places it all without a clash.",{"id":401,"title":378,"body":402,"description":380,"draft":844,"extension":845,"group":37,"meta":846,"navTitle":379,"navigation":847,"ogImage":848,"order":9,"path":377,"screenshot":849,"seo":855,"stem":856,"video":848,"__hash__":857},"docs\u002Fdocs\u002Fsubscriptions.md",{"type":403,"value":404,"toc":827},"minimark",[405,426,431,434,445,449,464,468,486,490,504,517,524,530,535,545,556,559,577,580,585,588,594,601,609,613,626,637,650,668,671,686,693,704,713,716,719,722,732,738,749,753,770,777,783,789,800,804,811,821],[406,407,408,409,413,414,417,418,421,422,425],"p",{},"Every school starts on the ",[410,411,412],"strong",{},"free plan"," (free for up to 40 students). Upgrade to a paid plan based on\nyour student count as you grow. Paid plans are ",[410,415,416],{},"billed per school term"," (one term grants four months\nof access), in Nigerian Naira. You can also pay for a full ",[410,419,420],{},"session"," (all three terms) up front and\n",[410,423,424],{},"save 5%",".",[427,428,430],"h2",{"id":429},"plans","Plans",[432,433],"plans-table",{},[406,435,436,437,440,441,444],{},"A plan priced as ",[410,438,439],{},"Custom"," is arranged with us rather than bought from the page. Its card carries a\n",[410,442,443],{},"Contact us"," button that opens your own mail app with the message already addressed, so nothing has\nto be copied down.",[427,446,448],{"id":447},"free-plan","Free plan",[406,450,451,452,455,456,459,460,463],{},"Schools with ",[410,453,454],{},"40 students or fewer"," can run on the free plan indefinitely, with no payment required.\nSelect it from ",[410,457,458],{},"Subscription"," in your admin portal. It activates instantly for a school that is not\nalready paying for something else; if you are, the switch is scheduled for the end of the period you\nhave paid for, so no paid days are lost (see ",[410,461,462],{},"Downgrading","). If your enrolment grows beyond 40,\nupgrade to a paid plan.",[427,465,467],{"id":466},"payment","Payment",[406,469,470,471,474,475,477,478,481,482,485],{},"Paid plans are processed via ",[410,472,473],{},"Paystack",". Go to ",[410,476,458],{}," in your admin portal, choose a plan,\nand pick how to pay: ",[410,479,480],{},"per term",", or ",[410,483,484],{},"per session"," (all three terms at once for a 5% discount).\nComplete payment on the Paystack checkout page and your subscription activates immediately, for one\nterm or for the full session.",[427,487,489],{"id":488},"renewing","Renewing",[406,491,492,493,496,497,499,500,503],{},"Your current plan has a ",[410,494,495],{},"Renew"," button on its own card under ",[410,498,458],{},", so renewing never\nmeans switching plans. Renewing adds a full term (or session) ",[410,501,502],{},"to the end of your current period",",\nso paying early costs you nothing: if you renew with three weeks left, those three weeks are still\nyours and the new term starts after them.",[406,505,506,507,510,511,516],{},"We email a reminder ",[410,508,509],{},"7 days, 3 days, and 1 day"," before a subscription ends, so there is time to\nrenew before anything is interrupted. See ",[512,513,515],"a",{"href":514},"#who-receives-billing-emails","Who receives billing emails","\nfor who those go to.",[406,518,519,520,523],{},"Your WhatsApp allowance follows the same principle. Renewing early ",[410,521,522],{},"adds"," the new period's messages\nto what you have left rather than starting the count again, so nothing you have already sent is\ndouble-counted and nothing you have paid for is lost. A period that genuinely begins fresh (your\nfirst activation, an upgrade, or renewing after a subscription has lapsed) starts the allowance over,\nand unused messages from the finished period do not carry across.",[406,525,526,529],{},[410,527,528],{},"On the free plan there is no renewal, so the allowance refills on its own",": a term's worth at a\ntime, on a date the Messaging page shows you. Nothing needs to be renewed or re-selected for that to\nhappen.",[531,532,534],"h3",{"id":533},"upgrading-part-way-through-a-period","Upgrading part-way through a period",[406,536,537,540,541,544],{},[410,538,539],{},"Upgrading takes effect immediately, and you only pay the difference."," If you move up while a\nperiod you have already paid for is still running, you are charged the difference in price for the\ndays you have left, not the new plan's full price. ",[410,542,543],{},"Your renewal date does not change."," Upgrade\nwith 62 days left on a ₦40,000 term and a ₦80,000 plan costs you ₦20,327.87 today, your renewal date\nstays where it was, and the new price applies from your next renewal. Only whole days you have yet to\nuse are counted, so the rest of the day you upgrade on is not charged for.",[406,546,547,548,551,552,555],{},"Because an upgrade tops up the period you are already in rather than buying a new one, the ",[410,549,550],{},"per\nterm \u002F per session"," choice does not change what it costs. Switching to per-session while upgrading\nsets how you are billed ",[410,553,554],{},"from your next renewal","; the upgrade itself still covers the days left on\nthe period you bought. The Subscription page says so on the plan card.",[406,557,558],{},"The Subscription page shows the exact amount before you commit, alongside how many days it covers and\nthe renewal date it keeps. Your WhatsApp allowance is topped up the same way, by the extra the new\nplan carries, for the part of the period still to run, and messages you have already sent still\ncount, exactly as with an early renewal.",[406,560,561,562,564,565,568,569,572,573,576],{},"A few cases are charged as a normal full period instead, because there is nothing to prorate against:\nmoving up from the ",[410,563,412],{},", restarting after a subscription has ",[410,566,567],{},"expired",", a plan ",[410,570,571],{},"granted","\nto you by our team rather than paid for, and upgrading in the ",[410,574,575],{},"last day or two"," of a period (where\nyou get a whole fresh period rather than paying a token amount for the remainder).",[531,578,462],{"id":579},"downgrading",[406,581,582,584],{},[410,583,462],{}," is scheduled rather than immediate: your current plan runs to the end of the period\nyou have already paid for, then switches automatically. A downgrade is refused if your enrolment is\nabove the smaller plan's student cap. Reduce enrolment first, or stay on your current plan.",[406,586,587],{},"On the day the change takes effect we email everyone at your school who handles billing, naming the\nnew plan, its student cap, its WhatsApp allowance and when the period runs to. Nothing is charged\nthat day: the period was paid for when the change was scheduled, and the receipt was sent then.",[406,589,590,593],{},[410,591,592],{},"Switching to the free plan is a downgrade too, and is scheduled the same way."," If you still hold\ntime on a plan you paid for, your school keeps every day of it: the switch is arranged for the day\nthat time runs out rather than taking the paid plan away the moment you press the button, and it is\nrefused, before anything is scheduled, if your enrolment is above the free plan's cap. The switch\napplies straight away only where there is nothing left to keep: a subscription that has lapsed, a\nschool that never subscribed, and a school already on the free plan. That last case is what gets a\nlapsed school working again, so it is deliberately not deferred.",[406,595,596,597,600],{},"While a downgrade is waiting to take effect, the other plan actions are unavailable, and a banner on\nthe Subscription page says so. Any other change would replace the scheduled one, so the choice is\nmade explicitly rather than as a side effect of renewing or upgrading. ",[410,598,599],{},"Cancel scheduled downgrade","\non that banner releases the other actions and keeps you on your current plan.",[406,602,603,604,608],{},"Cancelling a downgrade you ",[605,606,607],"em",{},"paid"," for does not refund it automatically, because sending money back is\na decision rather than a side effect of a button. (A scheduled switch to the free plan cost nothing,\nso cancelling that one loses nothing and the page says so.) What it does do is record the payment as owed back\nto you, so it stays visible on our side rather than quietly becoming a payment that bought nothing.\nContact us and we will issue it against the original payment. The same applies if a plan change is\nreplaced before it takes effect, whether by a later payment of your own or by a plan our team grants\nyou directly.",[427,610,612],{"id":611},"payment-history","Payment history",[406,614,615,617,618,621,622,625],{},[410,616,458],{}," lists every payment your school has ever started, whatever became of it: paid,\nfailed, or never completed, with the plan it was for, the amount, and the date. A payment that never\nsucceeded shows the date it was ",[605,619,620],{},"started",", so nothing reads as blank. A mid-period upgrade is labelled\n",[410,623,624],{},"Upgrade, rest of period",", so its smaller amount reads as what it is rather than as a shortfall.",[406,627,628,629,632,633,636],{},"Occasionally a payment sits at ",[410,630,631],{},"Awaiting confirmation",": the bank took it, but confirmation arrived\nafter you had already left the payment page. Those rows carry a ",[410,634,635],{},"Check status"," button that asks your\npayment provider again. If the money did go through, your subscription is applied there and then, and\nyou do not need to pay a second time or contact us.",[406,638,639,641,642,645,646,649],{},[410,640,635],{}," is also offered on a row reading ",[410,643,644],{},"Not completed"," or ",[410,647,648],{},"Failed",", and that is\ndeliberate rather than an oversight. A checkout you closed is a statement about the browser window\nrather than about the money: the same payment is often finished from a banking app minutes later, and\nre-checking is the only way that reaches us. Whatever comes back, the row is updated to say it, and\nthe message you are shown is that outcome rather than an error.",[651,652,655],"callout",{"title":653,"tone":654},"Checking is not approving","info",[406,656,657,659,660,663,664,667],{},[410,658,635],{}," only re-reads what the payment provider says; a school can never mark its own payment\nas received. It needs the ",[410,661,662],{},"manage billing"," permission, the same one required to pay in the first\nplace. An account with only ",[410,665,666],{},"view billing"," sees the full history and the current plan, but no\npayment or plan-change actions. Granting a plan without payment is something only the 1410SMS team can\ndo, and every such change is recorded in the audit log.",[427,669,515],{"id":670},"who-receives-billing-emails",[406,672,673,674,677,678,681,682,685],{},"Three emails come from us about your subscription: the ",[410,675,676],{},"receipt"," when a payment succeeds, the\n",[410,679,680],{},"expiry reminders"," before a period ends, and a ",[410,683,684],{},"refund notice"," if money is ever sent back. All\nthree go to the same people, so the school can never be warned by one list and receipted by another.",[406,687,688,689,692],{},"They go to every staff account holding the ",[410,690,691],{},"Manage billing"," permission, plus your school's own\ncontact address. Each address is written to once, so an administrator whose address is also the\nschool's address gets one email rather than two.",[406,694,695,696,699,700,703],{},"Because it follows the permission rather than a job title, this tracks whatever your school has\nactually decided. Out of the box that is the ",[410,697,698],{},"Owner"," and ",[410,701,702],{},"School Administrator"," roles. Grant\nManage billing to a custom role, say a Bursar, and they start receiving receipts; take it away and\nthey stop. Staff who merely work in the office, such as a receptionist or a librarian, do not receive\nthem.",[651,705,707],{"title":706,"tone":654},"Nobody with billing access?",[406,708,709,710,425],{},"If no account at your school currently holds Manage billing, the emails still go to your school's\ncontact address. A receipt is a record of money that has already moved, so we would rather send it\nsomewhere than nowhere. You can set the contact address under ",[410,711,712],{},"School profile",[406,714,715],{},"Changes take effect within a few minutes of granting or removing the permission.",[427,717,291],{"id":718},"refunds",[406,720,721],{},"If a subscription payment needs to be reversed, for example a duplicate charge or a scheduled plan\nchange that was cancelled before it took effect, the 1410SMS team issues the refund through the same\npayment provider that took the money. It goes back to the account\nor card it came from, and your bank usually takes a few working days to show it. You will get an\nemail when it is issued, naming the amount, the original payment reference and the reason.",[406,723,724,725,727,728,731],{},"The refunded amount then appears under that payment in your ",[410,726,612],{},", so the row still\nshows what was charged and separately shows what came back. While the money is still on its way the\nrow reads ",[410,729,730],{},"refund on its way"," rather than showing an amount, because until it lands there is\nnothing in your account to find.",[651,733,735],{"title":734,"tone":654},"A refund does not change your plan",[406,736,737],{},"Getting money back and changing what plan you are on are two separate things, deliberately: a partial\nrefund should not quietly downgrade a school mid-term. If your plan should change as well, ask us and\nwe will change it alongside the refund.",[406,739,740,741,744,745,748],{},"Refunds are issued by the 1410SMS team rather than from your own portal, because the payment was made\nto us. This is the opposite of the ",[410,742,743],{},"school fees"," your own parents pay you online, which settle\nstraight into your school's bank account and never pass through 1410SMS. Those are recorded in the\nplatform but repaid by your school directly, since we never hold that money. See\n",[512,746,747],{"href":249},"Online payments"," for how that side works.",[427,750,752],{"id":751},"from-the-phone","From the phone",[406,754,755,757,758,761,762,765,766,769],{},[410,756,458],{}," is on the mobile app too, under ",[410,759,760],{},"More → School",", for any staff account holding\n",[410,763,764],{},"View billing",". It carries the same period panel, the same plan comparison priced for your school,\nthe same scheduled-change notice with its cancel action, and the same payment history with ",[410,767,768],{},"Check\nstatus"," on a payment that never settled.",[406,771,772,773,776],{},"On ",[410,774,775],{},"Android"," it also takes the payment. Choosing a plan opens your payment provider's page in a\nbrowser tab, with the address bar visible so you can see who you are paying, and returns you to the\napp when you are done. The app then confirms the payment and updates your plan, and if you close it\nmid-way the payment still applies itself: the confirmation is a courtesy, not the mechanism.",[406,778,772,779,782],{},[410,780,781],{},"iPhone and iPad"," the page is read-only, and says so. Apple requires digital subscriptions sold\ninside an iOS app to go through Apple's own purchase system, so the plan is changed from the web\nportal instead. Everything else, including the history and how long you have left, is on the phone.",[651,784,786],{"title":785,"tone":654},"Switching to the free plan is not a purchase",[406,787,788],{},"Because no money moves, it is offered on both platforms, subject to the same student cap as\neverywhere else, and to the same scheduling: a school with paid time left keeps it.",[790,791,797],"screenshot",{":phone":792,"alt":793,"height":794,"src":795,"width":796},"true","The 1410SMS Android app Subscription screen: a card giving the current Starter plan as Active with 41 days remaining, a progress bar, the start and renewal dates and a Renew button, then a link into payment history, then the plan comparison priced per term with the Free plan's student cap and features listed",1600,"\u002Fdocs\u002Fsubscriptions\u002Fmobile.png",720,[406,798,799],{},"The plan, what is left of it and the whole comparison, on the phone.",[427,801,803],{"id":802},"if-a-subscription-expires","If a subscription expires",[406,805,806,807,810],{},"Access is suspended for ",[410,808,809],{},"everyone"," at the school (staff, students and parents) until it is\nrenewed. Signing in still works, and administrators can still reach the Subscription and payment\npages, so a lapsed school can always get back in by renewing. Nothing is deleted; all your data is\nexactly as you left it and returns the moment payment completes.",[651,812,815],{"title":813,"tone":814},"Expiry affects the mobile app too","warning",[406,816,817,818,820],{},"The 1410SMS mobile app shows a \"Subscription expired\" notice in place of school data. For anyone\nholding ",[410,819,764],{}," that notice opens the Subscription screen, so an Android administrator can\nrenew from where they are told about it; on iPhone, and for everyone else, renewal is done from the\nweb portal. Either way the app restores itself as soon as the subscription is active again, with no\nsign-out or reinstall needed.",[651,822,824],{"title":823,"tone":654},"What differs between plans",[406,825,826],{},"The student cap, the per-term WhatsApp allowance (×3 if you pay for a full session), and whether a\ncustom domain is available (Standard plan and above). Every teaching feature is included on every paid\nplan:\nstudent management, grades, attendance, fees, CBT, messaging, and the parent and student portals.",{"title":828,"searchDepth":829,"depth":829,"links":830},"",3,[831,833,834,835,839,840,841,842,843],{"id":429,"depth":832,"text":430},2,{"id":447,"depth":832,"text":448},{"id":466,"depth":832,"text":467},{"id":488,"depth":832,"text":489,"children":836},[837,838],{"id":533,"depth":829,"text":534},{"id":579,"depth":829,"text":462},{"id":611,"depth":832,"text":612},{"id":670,"depth":832,"text":515},{"id":718,"depth":832,"text":291},{"id":751,"depth":832,"text":752},{"id":802,"depth":832,"text":803},false,"md",{},true,null,{"src":850,"alt":851,"width":852,"height":853,"caption":854},"\u002Fdocs\u002Fsubscriptions\u002Fplans.png","The Subscription page: a current-plan panel showing the active Standard plan with 57 days remaining and a Renew button, above the Free, Standard and Scale plans compared side by side with a per-term or per-session billing toggle, the Scale card quoting the prorated cost of upgrading today and confirming the renewal date does not move",1832,1951,"Plans compared, with the billing toggle and, on a plan you could move up to, exactly what upgrading today would cost.",{"title":378,"description":380},"docs\u002Fsubscriptions","WovIjz4fuReHN_fo1Sijg0gX9IVf8rCFjzJmzWZFyWA",[],1787681162635]