[{"data":1,"prerenderedAt":752},["ShallowReactive",2],{"docs-nav":3,"docs-parent-management":400},[4,11,16,23,28,34,40,45,51,56,63,69,75,81,87,92,98,103,107,113,117,121,127,133,139,145,150,156,162,168,173,178,184,188,193,199,204,209,214,219,223,229,233,237,242,248,253,258,263,267,272,278,283,288,293,298,304,308,313,317,323,327,332,337,343,348,353,359,364,368,372,376,381,385,390,395],{"path":5,"title":6,"navTitle":7,"group":8,"order":9,"description":10},"\u002Fdocs\u002Facademic","Academic Calendar, Terms & Sessions","Academic Calendar","School Setup",10,"Set out your school year (sessions, terms, term dates, holidays and events) and let 1410SMS work out the teaching days behind it.",{"path":12,"title":13,"navTitle":13,"group":8,"order":14,"description":15},"\u002Fdocs\u002Fappearance","Appearance & Dark Mode",40,"Every user picks light, dark, or match-my-device for the portal from the sidebar. The choice is per person and per device, and never changes what anyone else sees.",{"path":17,"title":18,"navTitle":19,"group":20,"order":21,"description":22},"\u002Fdocs\u002Fattendance","School Attendance Tracking","Attendance","Academics",50,"Mark roll calls per class daily, view weekly attendance trends, generate absence reports, and calculate per-student attendance rates.",{"path":24,"title":25,"navTitle":25,"group":20,"order":26,"description":27},"\u002Fdocs\u002Fattendance-analytics","Attendance Analytics",60,"School-wide attendance at a glance, with per-class absence trends and your best and worst attendees, filterable by term and session.",{"path":29,"title":30,"navTitle":31,"group":20,"order":32,"description":33},"\u002Fdocs\u002Fattendance-documents","Attendance Documents to Print","Attendance Documents",54,"Print a class's register with a signature column, an absence report naming the pupils whose attendance has slipped, and a month's timesheet for a member of staff.",{"path":35,"title":36,"navTitle":36,"group":37,"order":38,"description":39},"\u002Fdocs\u002Faudit-logs","Audit Logs","Billing & Compliance",20,"Every create, update and delete action is recorded with the actor, a timestamp and an IP address, giving your school a full compliance trail.",{"path":41,"title":42,"navTitle":42,"group":20,"order":43,"description":44},"\u002Fdocs\u002Fbell-schedule-templates","Bell Schedule Templates",97,"Start your school day from a ready-made shape rather than typing forty periods, then edit it like any other bell schedule.",{"path":46,"title":47,"navTitle":48,"group":20,"order":49,"description":50},"\u002Fdocs\u002Fbell-schedule-wizard","Describe Your School Day","Describe Your Day",96,"Build a bell schedule from four facts about your school day. How many periods that comes to is worked out for you.",{"path":52,"title":53,"navTitle":53,"group":20,"order":54,"description":55},"\u002Fdocs\u002Fbroadsheet","Class Broadsheet",42,"The class master sheet: every pupil a row, every subject a column, with totals, averages and positions, printed as a landscape PDF or exported as a spreadsheet.",{"path":57,"title":58,"navTitle":59,"group":60,"order":61,"description":62},"\u002Fdocs\u002Fcash-flow","The Cash Flow Statement","Cash flow","Finance",18,"What your school billed, took, gave back and spent, month by month, per currency, over any window you choose. Downloadable as a CSV to line up against a bank statement.",{"path":64,"title":65,"navTitle":66,"group":20,"order":67,"description":68},"\u002Fdocs\u002Fcbt","Online CBT: Computer-Based Testing","CBT",70,"Build timed multiple-choice tests, publish to any number of classes at once (or the whole school), and get auto-marked results instantly. Question images supported.",{"path":70,"title":71,"navTitle":72,"group":73,"order":38,"description":74},"\u002Fdocs\u002Fclasses","Classes & Timetable","Classes & Timetables","Staff","Create classes, assign class teachers, and build weekly timetables from your live subjects. Students, parents, and teachers each get their own timetable view.",{"path":76,"title":77,"navTitle":78,"group":60,"order":79,"description":80},"\u002Fdocs\u002Fcollection-risk","Who to Chase First","Collection Risk",57,"Your debtors ranked by how hard the debt looks to collect rather than how large it is, with the facts behind every position so you can see why, and disagree.",{"path":82,"title":83,"navTitle":84,"group":85,"order":9,"description":86},"\u002Fdocs\u002Fcsv-import-export","Bulk Import & Export (CSV\u002FXLSX)","Import & Export","Bulk Operations","Upload students, teachers, grades, and attendance in bulk from CSV or XLSX, with per-row validation, dry-run preview, and one-click export.",{"path":88,"title":89,"navTitle":90,"group":8,"order":21,"description":91},"\u002Fdocs\u002Fcustom-domain","Custom Domain for Your School Portal","Custom Domain","Serve your portal from your own domain (e.g. portal.yourschool.edu.ng) with automatic HTTPS, on the Standard plan and above.",{"path":93,"title":94,"navTitle":94,"group":95,"order":96,"description":97},"\u002Fdocs\u002Fdashboards","Role-Based Dashboards","Getting Started",30,"Personalised, widget-driven dashboards for every role. Admins, teachers, students and parents each see the metrics that matter to them, with per-user customisation.",{"path":99,"title":100,"navTitle":100,"group":8,"order":101,"description":102},"\u002Fdocs\u002Fdates-and-calendar","Dates & Calendar",25,"Read and enter every date in the Hijri calendar, in the Gregorian calendar, or in both at once, across the portals, the app and every document you print.",{"path":104,"title":105,"navTitle":105,"group":8,"order":26,"description":106},"\u002Fdocs\u002Fdepartments","Departments & Subjects","Organise teaching staff into academic departments and group subjects for cleaner reporting and subject-teacher assignments.",{"path":108,"title":109,"navTitle":110,"group":60,"order":111,"description":112},"\u002Fdocs\u002Fdiscount-eligibility-rules","Finding Who Qualifies for a Discount","Eligibility Rules",17,"Let the system work out which students qualify for a discount, then award them in one step. It suggests; you decide.",{"path":114,"title":115,"navTitle":115,"group":20,"order":38,"description":116},"\u002Fdocs\u002Fearly-years","Early Years Assessment","Reception and playgroup pupils get a developmental report. Teachers rate each area and write free-text comments on the child's progress, all flowing onto a dedicated report card.",{"path":118,"title":119,"navTitle":119,"group":20,"order":43,"description":120},"\u002Fdocs\u002Fexam-documents","Exam Documents","Print an exam timetable for a class, an invigilator or a room, and the attendance sheet each paper is registered on: the class roster with a signature column.",{"path":122,"title":123,"navTitle":124,"group":20,"order":125,"description":126},"\u002Fdocs\u002Fexam-timetable-generation","Exam Timetable Generation","Generating Exams",91,"Place a whole exam series in one go: every class, every subject, spread across the exam days, each paper with a period, an invigilator and somewhere to sit it.",{"path":128,"title":129,"navTitle":130,"group":20,"order":131,"description":132},"\u002Fdocs\u002Fexam-validation","Checking an Exam Before You Publish","Exam Checks & Changes",98,"Every problem with an exam timetable, named at once before it goes out: clashes, papers on closed days, unstaffed rooms. And when a paper moves afterwards, the families sitting it are told.",{"path":134,"title":135,"navTitle":136,"group":20,"order":137,"description":138},"\u002Fdocs\u002Fexams","Exam Timetable","Exams Timetable",90,"Schedule each class's exam papers with date, time, venue and invigilator, then publish to students and parents, who are notified by email and WhatsApp with a PDF attached.",{"path":140,"title":141,"navTitle":142,"group":20,"order":143,"description":144},"\u002Fdocs\u002Fexams-workspace","The Exams Workspace","Exams Workspace",89,"Everything an exam series needs on one screen: the list, the builder with its generation wizard, the printed sheets, and the settings that decide how a generated timetable comes out.",{"path":146,"title":147,"navTitle":147,"group":60,"order":148,"description":149},"\u002Fdocs\u002Fexpenses","Expenses",21,"Record what your school spends, file it against a category and a supplier, and see where the money went. Its own workspace, separate from fees.",{"path":151,"title":152,"navTitle":153,"group":154,"order":14,"description":155},"\u002Fdocs\u002Ffamily-calendar","The School Calendar for Parents & Students","Family Calendar","Portals","Parents and students see the school's own term dates, holidays and events, on the web and in the app, without anyone having to send them out.",{"path":157,"title":158,"navTitle":159,"group":60,"order":160,"description":161},"\u002Fdocs\u002Ffee-discounts","Fee Discounts, Sibling Reductions and Staff-Child Waivers","Fee Discounts",15,"Define a sibling discount, a staff-child waiver or any reduction your school offers, award it to one student or a whole class at once, and every invoice raised afterwards applies it automatically.",{"path":163,"title":164,"navTitle":165,"group":60,"order":166,"description":167},"\u002Fdocs\u002Ffee-reminders","Fee Reminders and the Reminder Queue","Fee reminders",14,"Remind a family before an invoice falls due and chase it after, automatically, at the day tiers you choose. Hold each reminder in a queue for a member of staff to release. Includes the message template, the channels used, and how a reminder is never sent twice.",{"path":169,"title":170,"navTitle":170,"group":60,"order":171,"description":172},"\u002Fdocs\u002Ffee-templates","Fee Templates",16,"Save the set of fees a term costs once, then apply it when raising invoices instead of retyping the same lines every term.",{"path":174,"title":175,"navTitle":176,"group":60,"order":9,"description":177},"\u002Fdocs\u002Ffees","School Fee Management","Fee Management","Bundle tuition, uniform, PTA and other fees into one invoice with a single balance, for a whole class in one click or for a single student. Track payments in your chosen currency.",{"path":179,"title":180,"navTitle":181,"group":60,"order":182,"description":183},"\u002Fdocs\u002Ffinance-report-exports","Exporting Finance Reports to CSV","Report exports",19,"Every report on the Finance Reports tab downloads as a CSV from its own header, on the web and in the mobile app, covering exactly the period and filters on screen.",{"path":185,"title":186,"navTitle":186,"group":20,"order":96,"description":187},"\u002Fdocs\u002Fgrade-breakdown","Grade Breakdown & Analytics","A per-student grade breakdown across subjects, terms and sessions, with letter grades and remarks computed on the server from your grading scale.",{"path":189,"title":190,"navTitle":190,"group":20,"order":191,"description":192},"\u002Fdocs\u002Fgrade-letter-recompute","Regrading After a Scale Change",12,"Marks keep the letter they were given when they were entered. When you change your grading scale, the Grades list flags the rows that no longer match and lets you regrade the ones you choose.",{"path":194,"title":195,"navTitle":196,"group":197,"order":9,"description":198},"\u002Fdocs\u002Fgrade-types","Grade Types & Score Breakdowns","Grade Types & Breakdowns","Advanced","Define your score components (CA, Test, Exam, Assignment) and break any grade down into those parts, always summing to the total grade.",{"path":200,"title":201,"navTitle":202,"group":20,"order":9,"description":203},"\u002Fdocs\u002Fgrades","Grade & Results Management","Grades & Results","Record scores and auto-calculate letter grades. Download report cards as PDF, with remarks, for any term or session.",{"path":205,"title":206,"navTitle":206,"group":20,"order":207,"description":208},"\u002Fdocs\u002Fguest-entrance-exams","Guest Entrance Exams",80,"Run CBT entrance exams for prospective students with no student record required. Candidates register by email and receive an access link.",{"path":210,"title":211,"navTitle":211,"group":20,"order":212,"description":213},"\u002Fdocs\u002Fhead-of-school-comments","Head of School Comments",43,"A default remark for each overall percentage band, offered on the head of school's line of every report card and replaced by anything written by hand.",{"path":215,"title":216,"navTitle":217,"group":60,"order":111,"description":218},"\u002Fdocs\u002Fledger-integrity","Ledger Integrity, and Proving Your Books Add Up","Ledger integrity","An automatic nightly check that every invoice's paid total still adds up from the receipts and refunds recorded against it, plus an on-demand version you can run yourself from the Reports tab.",{"path":220,"title":221,"navTitle":221,"group":20,"order":160,"description":222},"\u002Fdocs\u002Flesson-notes","Lesson Notes","A teacher writes one note a week for each subject they take, someone senior approves it or sends it back, and a board says who has filed and who has not. Written to be filled in on a phone, and it prints.",{"path":224,"title":225,"navTitle":226,"group":227,"order":9,"description":228},"\u002Fdocs\u002Fmessaging","Bulk Messaging for Schools","Bulk Messaging","Communication","Send email and WhatsApp messages to all parents, to a class, or to named individuals, under your school's name, with delivery tracked and retried automatically.",{"path":230,"title":231,"navTitle":231,"group":197,"order":21,"description":232},"\u002Fdocs\u002Fmobile-app","Mobile App","One app for every school on the platform. Search for your school by name and sign in for push notifications, offline viewing and offline attendance marking.",{"path":234,"title":235,"navTitle":235,"group":20,"order":131,"description":236},"\u002Fdocs\u002Fnext-lesson-reminders","Next Lesson Reminders","Push a teacher the lesson they are about to teach, ten minutes before the bell, from the timetable your school has published.",{"path":238,"title":239,"navTitle":240,"group":227,"order":38,"description":241},"\u002Fdocs\u002Fnotifications","Automated Parent Notifications","Notifications","Automatically alert parents about invoices, cancellations, receipts, refunds, overdue fees, exam timetables, weekly digests and absences, by email, WhatsApp or both.",{"path":243,"title":244,"navTitle":245,"group":20,"order":246,"description":247},"\u002Fdocs\u002Fonline-exam-papers","Online Exam Papers","Online Papers",99,"Sit a paper on the CBT module and it stays a paper on the exam timetable: one date, one time, one class list, kept in step automatically.",{"path":249,"title":250,"navTitle":251,"group":60,"order":38,"description":252},"\u002Fdocs\u002Fonline-payments","Online Fee Payments","Online Payments","Set your school up to take fees online. Money settles straight into your school's own verified bank account and never rests with 1410SMS.",{"path":254,"title":255,"navTitle":256,"group":95,"order":9,"description":257},"\u002Fdocs\u002Foverview","What is 1410SMS? A Platform Overview","Overview","A complete, multi-tenant school management platform for schools of every size, holding students, staff, grades, attendance, timetables, fees and online tests in one place.",{"path":259,"title":260,"navTitle":261,"group":154,"order":9,"description":262},"\u002Fdocs\u002Fparent-management","Parent Account Management","Parent Management","Parent accounts are managed by staff, and need only a name and a phone number. Create or link them automatically on enrolment or by hand, then invite, resend, unlink and search from one page.",{"path":264,"title":265,"navTitle":265,"group":154,"order":38,"description":266},"\u002Fdocs\u002Fparent-portal","Parent Portal","Parents log in to track their children's grades, attendance, and fees in real time, download report cards, and view class and exam timetables.",{"path":268,"title":269,"navTitle":270,"group":197,"order":38,"description":271},"\u002Fdocs\u002Fpassword-reset","Self-Service Password Reset","Password Reset","Staff and parents reset a forgotten password with a one-time code. Staff get theirs by email; a parent can ask with either their email address or their phone number. No admin action is required.",{"path":273,"title":274,"navTitle":275,"group":60,"order":276,"description":277},"\u002Fdocs\u002Fpayment-import","Importing Payments in Bulk","Payment Import",55,"Bring a term's takings or a reconciled bank statement into 1410SMS in one upload. Each row settles one invoice, keeps its own payment date, and posts no receipt.",{"path":279,"title":280,"navTitle":281,"group":60,"order":61,"description":282},"\u002Fdocs\u002Fpayment-review","Reviewing Recorded Payments","Payment review","An optional second pair of eyes on money recorded by hand. Off by default, because it only works if your school has two people to do it.",{"path":284,"title":285,"navTitle":285,"group":286,"order":160,"description":287},"\u002Fdocs\u002Fpromote-and-graduate","Promote & Graduate","Students","Move a whole class up a year in one pass, or mark a leaving year as graduated so the record says they finished rather than simply that they left, with the cohort they graduated in kept against each pupil.",{"path":289,"title":290,"navTitle":291,"group":60,"order":171,"description":292},"\u002Fdocs\u002Frefunds","Refunds, and Giving Money Back to a Family","Refunds","Record money your school has given back to a family, reopen the invoice by that amount, and keep every collected-money figure honest. Distinct from cancelling an invoice or voiding a receipt, neither of which moves money.",{"path":294,"title":295,"navTitle":296,"group":95,"order":38,"description":297},"\u002Fdocs\u002Fregistration","How to Register Your School","Registration","Register your school in minutes with one short form, an email verification and a portal provisioned on your own sub-domain. No credit card required.",{"path":299,"title":300,"navTitle":301,"group":20,"order":302,"description":303},"\u002Fdocs\u002Freport-card-designer","Report Card Designer","Report card designer",41,"Design the report card your school prints. Reorder and switch off sections, choose what each one shows, pick a style, and give different classes different cards, with a live preview of a real pupil's card as you work.",{"path":305,"title":306,"navTitle":306,"group":20,"order":302,"description":307},"\u002Fdocs\u002Freport-card-publishing","Publishing Report Cards","Report cards stay inside the school until you release them. Publish a term to open every family's card at once, and withdraw it just as quickly if something needs correcting.",{"path":309,"title":310,"navTitle":311,"group":20,"order":14,"description":312},"\u002Fdocs\u002Freport-cards","School Report Cards","Report Cards","Configurable report cards carrying your own assessment columns, class statistics, term-on-term history, attendance, psychomotor and behavioural ratings, remarks and a school-generated PDF.",{"path":314,"title":315,"navTitle":315,"group":197,"order":14,"description":316},"\u002Fdocs\u002Froles-permissions","Roles & Permissions","Define custom staff roles with fine-grained, module-by-module permissions, compare them in a permission matrix, and assign staff to as many roles as needed.",{"path":318,"title":319,"navTitle":320,"group":20,"order":321,"description":322},"\u002Fdocs\u002Froll-call","Clocking Staff In by Roll Call","Roll Call",53,"Tick names off a list and the platform clocks those staff in or out. For the staff who have no smartphone to clock themselves in with, taken by whoever stands at the gate.",{"path":324,"title":325,"navTitle":325,"group":197,"order":96,"description":326},"\u002Fdocs\u002Fschool-admins","Users & Admin Accounts","Create and manage staff accounts from the Users page, giving each one or more roles: Owner, School Administrator, Accountant, Receptionist, or a role you defined yourself. An email address is optional.",{"path":328,"title":329,"navTitle":330,"group":8,"order":96,"description":331},"\u002Fdocs\u002Fschool-profile","School Profile & Branding","Profile & Branding","Set your school's logo and motto on the School Profile page, and its brand colours and bank account details under Settings, so your portal and your invoices carry your identity.",{"path":333,"title":334,"navTitle":335,"group":8,"order":38,"description":336},"\u002Fdocs\u002Fsettings","School Settings","Settings","One searchable page for grading scales, number prefixes, invoice currency, notification channels, bank accounts and brand colours, every change audited and exportable.",{"path":338,"title":339,"navTitle":340,"group":20,"order":341,"description":342},"\u002Fdocs\u002Fstaff-attendance","Staff Attendance and Clock-In","Staff Attendance",52,"Staff clock in and out from their own phone, checked against your school's location. See who is in, who is late and who has not arrived, with a monthly record per person.",{"path":344,"title":345,"navTitle":346,"group":20,"order":321,"description":347},"\u002Fdocs\u002Fstaff-leave","Staff Leave and Absence Reporting","Staff Leave","Record that a member of staff is away for a range of days, under the kinds of leave your school recognises, and get one message each morning naming everybody who was absent the day before.",{"path":349,"title":350,"navTitle":351,"group":227,"order":148,"description":352},"\u002Fdocs\u002Fstaff-notifications","Staff Notifications","Staff notifications","Your office staff are told the moment money is recorded, a payment needs a second pair of eyes, a candidate registers for an entrance exam, an import or a report-card batch finishes, or your subscription is about to lapse.",{"path":354,"title":355,"navTitle":356,"group":197,"order":357,"description":358},"\u002Fdocs\u002Fstaff-sign-in","Staff Without an Email Address","Staff Sign-In",31,"A member of staff signs in with their email address or their phone number, whichever your school holds. Staff with no inbox get an account and a password you hand them, and staff with neither can still be rostered and paid.",{"path":360,"title":361,"navTitle":362,"group":286,"order":101,"description":363},"\u002Fdocs\u002Fstudent-finance-history","A Student's Invoices and Payments","Student Invoices & Payments","Every invoice raised against one student and every receipt recorded for them, on the student's own record, each downloadable as a PDF or a CSV.",{"path":365,"title":366,"navTitle":366,"group":154,"order":96,"description":367},"\u002Fdocs\u002Fstudent-portal","Student Portal","Students sign in from any device to view their grades, attendance history and fee balance, and to sit online tests.",{"path":369,"title":370,"navTitle":370,"group":286,"order":38,"description":371},"\u002Fdocs\u002Fstudent-report-summary","Student Report Summary","A one-page, at-a-glance summary of any student, composing their attendance rate, recent grades, grade average and fee position into a single view.",{"path":373,"title":374,"navTitle":374,"group":286,"order":9,"description":375},"\u002Fdocs\u002Fstudents","Student Management","Enrol, profile and manage every student, covering admission numbers, class assignments, guardian details and deactivation, with fast full-text search across names and admission numbers.",{"path":377,"title":378,"navTitle":379,"group":37,"order":9,"description":380},"\u002Fdocs\u002Fsubscriptions","Plans, Pricing & Subscriptions","Subscriptions","Upgrade or manage your plan with Paystack-powered payments. Pay per term or per session (save 5%), with instant activation.",{"path":382,"title":383,"navTitle":383,"group":73,"order":9,"description":384},"\u002Fdocs\u002Fteachers","Teacher Management","Staff profiles carrying subject allocations, class responsibilities and an optional department, doubling as a full directory for whoever handles HR.",{"path":386,"title":387,"navTitle":388,"group":20,"order":49,"description":389},"\u002Fdocs\u002Ftimetable-printing","Printing a Timetable","Printing Timetables","Download any class's or teacher's week as a branded A4 sheet: periods down the side, days across the top, ready for a classroom wall or a staff pigeonhole.",{"path":391,"title":392,"navTitle":392,"group":20,"order":393,"description":394},"\u002Fdocs\u002Fweekly-grades","Weekly Grades",11,"Record a mark per subject each academic week, publish the week to parents and pupils, and optionally carry the term average onto the report card.",{"path":396,"title":397,"navTitle":397,"group":20,"order":398,"description":399},"\u002Fdocs\u002Fweekly-timetable","Weekly Timetable",95,"Build your school week from bell schedules, rooms and what each class needs of each subject, with a generator that places it all without a clash.",{"id":401,"title":260,"body":402,"description":262,"draft":738,"extension":739,"group":154,"meta":740,"navTitle":261,"navigation":741,"ogImage":742,"order":9,"path":259,"screenshot":743,"seo":749,"stem":750,"video":742,"__hash__":751},"docs\u002Fdocs\u002Fparent-management.md",{"type":403,"value":404,"toc":725},"minimark",[405,418,423,426,458,465,476,481,484,491,494,498,534,541,545,565,571,578,582,593,600,614,617,624,628,635,638,645,649,717],[406,407,408,409,413,414,417],"p",{},"Parent accounts are ",[410,411,412],"strong",{},"managed by staff",", and parents cannot self-register. Admins create, link, and manage\nparent accounts from the ",[410,415,416],{},"People → Parents"," page (or automatically when enrolling a student with a\ncomplete guardian details).",[419,420,422],"h2",{"id":421},"creating-and-linking-a-parent","Creating and linking a parent",[406,424,425],{},"There are two paths:",[427,428,429,445],"ul",{},[430,431,432,435,436,439,440,444],"li",{},[410,433,434],{},"Auto on enrolment",". When enrolling or editing a student, fill in the guardian's ",[410,437,438],{},"name and\nphone number",". A parent account is automatically created and linked to the child. Every guardian\nfield is optional, so a pupil can be enrolled without them; a row with only one of the two records\ncontact details and creates no account. The email address and the relationship are not needed for\nthe account, and the dialling code falls back to your school's. See\n",[441,442,443],"a",{"href":373},"Student management"," for why the line is drawn there.",[430,446,447,450,451,453,454,457],{},[410,448,449],{},"Manual on the Parents page",". Go to ",[410,452,416],{},", click ",[410,455,456],{},"Add Parent",", fill in the\noptional title, the parent's name, their phone number, an email address if you have one, and\npick the children to link and their relationship. The dialling code starts on your school's, so\nmost numbers need nothing chosen at all.",[406,459,460,461,464],{},"If a parent with the given email ",[410,462,463],{},"or phone number"," already exists (e.g. they have a child at\nanother school, or a sibling in the same school), the system links to that existing account without\ncreating a duplicate or touching their name, phone, or password.",[406,466,467,468,471,472,475],{},"Where you already know the parent is on file, ",[410,469,470],{},"Select existing parent"," (web) or ",[410,473,474],{},"Existing\nparent"," (mobile app) skips the typing entirely: search for them by name, email or phone number,\npick the children, and only those children are added to the account. Their own details are left\nexactly as they are. This is the safer of the two paths for a second or third child, since a name\nretyped with a character out of place is how a school ends up with the same parent twice.",[477,478,480],"h3",{"id":479},"linking-several-children-at-once","Linking several children at once",[406,482,483],{},"Siblings go on in one go. Pick a class, tick every child of that parent in it, then switch class and\ncarry on: what you have already ticked stays ticked, which matters because siblings are usually in\ndifferent classes. On the phone, add them one at a time and each appears as a chip you can remove.",[406,485,486,487,490],{},"Doing it in one go is not only quicker. A brand-new parent is sent ",[410,488,489],{},"one"," set-password invite\ncovering all of their children, and each new invite cancels the one before it, so adding three\nchildren as three separate entries used to email the family three links of which only the last one\nworked. A parent already on file is told once, in a single message naming all the children added.",[406,492,493],{},"You are told exactly what happened, by name: which children were linked, and which were already on\nthe account.",[419,495,497],{"id":496},"what-a-parent-record-needs","What a parent record needs",[427,499,500,522,528],{},[430,501,502,505,506,510,511,510,514,517,518,521],{},[410,503,504],{},"Name",". One field, not two. Schools very often know a mother only as \"Mrs. Okafor\", and a form\ndemanding a first name and a surname separately is a form that gets answered with whatever fits.\nWrite the name the way you would say it: ",[507,508,509],"code",{},"John",", ",[507,512,513],{},"Mrs. Adeola",[507,515,516],{},"Mr. Ibrahim Musa",",\n",[507,519,520],{},"Adebayo Johnson",".",[430,523,524,527],{},[410,525,526],{},"Phone number",". This is what the parent signs in with, and how they are reached where there is\nno email address.",[430,529,530,533],{},[410,531,532],{},"Email address",". Optional.",[406,535,536,537,540],{},"You need ",[410,538,539],{},"one of the two contacts",", or both, but not neither: a parent with no email and no phone\ncan be neither invited nor notified about anything.",[419,542,544],{"id":543},"one-number-however-it-is-written","One number, however it is written",[406,546,547,548,517,551,510,554,510,557,560,561,564],{},"A phone number is stored in its full international form whatever you type. ",[507,549,550],{},"08012345678",[507,552,553],{},"0801 234 5678",[507,555,556],{},"0801-234-5678",[507,558,559],{},"+2348012345678"," and ",[507,562,563],{},"2348012345678"," are all the same number, and\nthe system treats them as the same parent: entering one of them for a parent already recorded under\nanother links the child to that existing account instead of creating a second one.",[406,566,567,568,521],{},"This is not a rule about leading zeroes. Every country's numbering is applied properly, so an\nItalian number keeps the zero that is genuinely part of it, and an Argentinian mobile gains the\ndigit it needs. When you type a number without a country code, it is read against ",[410,569,570],{},"your school's\nown country",[406,572,573,574,577],{},"The country code is its own field beside the number, and pasting a number that already carries one\nfills it in for you: paste ",[507,575,576],{},"+234 810 790 7206"," into the number box and the code moves across on its\nown, leaving the rest behind. That holds on the browser and on the phone, and in every form that\ntakes a number, not only this one.",[419,579,581],{"id":580},"password-invite","Password invite",[406,583,584,585,588,589,592],{},"A brand-new parent account is sent a ",[410,586,587],{},"set-password invite",": a secure, time-limited link, valid for\nthree days, that lets the parent choose their own password. It goes by email where there is an email\naddress, and over WhatsApp where there is not. The school never sets the password and never sees it.\nFrom the Parents page you can ",[410,590,591],{},"resend the invite"," at any time, which doubles as a password reset\nwhen a parent has forgotten theirs.",[406,594,595,596,599],{},"While the account is still ",[410,597,598],{},"pending",", the same link can also be handed over directly:",[427,601,602,608],{},[430,603,604,607],{},[410,605,606],{},"Copy invite link",". Generates the link and shows it once, for you to pass on however you already\nreach that parent",[430,609,610,613],{},[410,611,612],{},"Send invite via WhatsApp",". Sends the link straight to the phone number on their record",[406,615,616],{},"Each one generates a fresh link, so any earlier link, including one already sitting in the parent's\ninbox, stops working.",[406,618,619,620,623],{},"Once a parent has set their own password, neither is offered any more, and both are refused if\nasked for. A parent account is shared across every school their children attend, so a set-password\nlink for an account the parent has already claimed is that parent's sign-in everywhere, in the\nhands of whoever generated it. From that point the way to help a parent back into their account is\n",[410,621,622],{},"Reset password",", which sends a fresh link to the parent's own email address or phone number and\nnever shows it to the school.",[419,625,627],{"id":626},"active","Active",[406,629,630,631,634],{},"A parent can be ",[410,632,633],{},"deactivated at your school"," from the Parents page. They stop receiving your\nschool's notifications immediately, and nothing else changes: their account stays open, and their\nchildren at any other school carry on exactly as before. Reactivate them the same way.",[406,636,637],{},"While a parent is deactivated here, your school can no longer edit their details, resend their\ninvite or generate a link for them. A parent account is shared across every school their children\nattend, and the link to your school is what made it yours to manage at all, so a school that has\nstepped away from a parent no longer holds their sign-in details. Reactivate them first and the\nactions come back.",[406,639,640,641,644],{},"Notifications only ever go to parents who have ",[410,642,643],{},"accepted their invite"," and set a password. Until\nthen, messages fall back to the guardian contact recorded on the student, so nothing is lost while a\nparent is still getting set up.",[419,646,648],{"id":647},"editing-and-unlinking","Editing and unlinking",[427,650,651,661,675,681,699,705,711],{},[430,652,653,656,657,660],{},[410,654,655],{},"Edit details",". Update a parent's title, name, email address and phone number from the Parents\npage, on the web or in the app. The same screen lists the children already linked and lets you\n",[410,658,659],{},"link more",", so adding a second or third child to a parent you are already looking at does not\nsend you back to the Add Parent form to search for them again. Both contacts are editable and either can be cleared, but not\nboth: a parent with neither can be neither invited nor notified",[430,662,663,666,667,670,671,674],{},[410,664,665],{},"Changing what a parent signs in with",". The email address and the phone number are both login\nidentities, and the account is shared across every school the parent's children attend, so a\nchange applies everywhere. You are asked to confirm it, naming what moves, and the parent is\nemailed at ",[410,668,669],{},"both"," the old address and the new one saying what changed and that their password\nhas not changed. A parent with no email address at all is sent the same notice over WhatsApp, at\nthe number they had ",[410,672,673],{},"before"," the change, since otherwise the one person whose only sign-in\ndetail just moved would be the one person not told. A parent who has not yet accepted their\ninvite is not asked about and not notified, since that is usually the school putting a typo right",[430,676,677,680],{},[410,678,679],{},"Correcting a contact re-sends the invite",". If the parent still has a set-password invite\noutstanding, changing their email or phone sends them a fresh one at the corrected contact and\nstops the earlier link working, so a mistyped address does not leave a live invite sitting in\nsomebody else's inbox",[430,682,683,686,687,690,691,694,695,698],{},[410,684,685],{},"Change how a parent is related to a child",". On the web, click the relationship beside the child's\nname in the Parents table, which reads ",[410,688,689],{},"not set"," where nothing was recorded. In the app, open the\nparent's children and choose ",[410,692,693],{},"Change relationship"," from the menu beside the child. ",[410,696,697],{},"Not recorded","\nis an answer you can go back to, for a relationship your school is no longer sure of. It is your\nschool's own record of the link and nothing on the parent's account changes, so it can be corrected\neven for a parent you have deactivated here",[430,700,701,704],{},[410,702,703],{},"Unlink a child",". Removes the link for this school only; the parent's account and links in other\nschools are unaffected",[430,706,707,710],{},[410,708,709],{},"Search parents",". The Parents page is searchable and paginated; each parent shows their linked\nchildren for the current school",[430,712,713,716],{},[410,714,715],{},"Move a contact",". A phone number and an email address each belong to one parent account. If you\nenter one that another parent already holds, the save is refused rather than quietly moving it, so\nthe two records can be looked at first",[718,719,722],"callout",{"title":720,"tone":721},"Global account, school-scoped access","info",[406,723,724],{},"A parent account is shared across schools, so one parent can be linked to children at several of them.\nHowever, when logged in, a parent only ever sees the children that belong to the school they logged\ninto.",{"title":726,"searchDepth":727,"depth":727,"links":728},"",3,[729,733,734,735,736,737],{"id":421,"depth":730,"text":422,"children":731},2,[732],{"id":479,"depth":727,"text":480},{"id":496,"depth":730,"text":497},{"id":543,"depth":730,"text":544},{"id":580,"depth":730,"text":581},{"id":626,"depth":730,"text":627},{"id":647,"depth":730,"text":648},false,"md",{},true,null,{"src":744,"alt":745,"width":746,"height":747,"caption":748},"\u002Fdocs\u002Fparent-management\u002Fparents-list.png","The Parents page: a search box, buttons to import or export, to link a parent to a student and to add a parent, and a table of parent accounts with columns for the parent's name, email, phone, linked children and the relationship to each, their status, and a row actions menu. Each child's relationship is underlined to show it can be clicked and changed, and one reads not set.",2712,1462,"Parent accounts with their linked children. Click a relationship to change it; one here is still not set.",{"title":260,"description":262},"docs\u002Fparent-management","Ct2obLSKI4ZB7OT60oDMLAC5RDMZ4sDuXXOIA1wH4D0",1787681162019]