[{"data":1,"prerenderedAt":670},["ShallowReactive",2],{"docs-nav":3,"docs-fee-reminders":400},[4,11,16,23,28,34,40,45,51,56,63,69,75,81,87,92,98,103,107,113,117,121,127,133,139,145,150,156,162,168,173,178,184,188,193,199,204,209,214,219,223,229,233,237,242,248,253,258,263,267,272,278,283,288,293,298,304,308,313,317,323,327,332,337,343,348,353,359,364,368,372,376,381,385,390,395],{"path":5,"title":6,"navTitle":7,"group":8,"order":9,"description":10},"\u002Fdocs\u002Facademic","Academic Calendar, Terms & Sessions","Academic Calendar","School Setup",10,"Set out your school year (sessions, terms, term dates, holidays and events) and let 1410SMS work out the teaching days behind it.",{"path":12,"title":13,"navTitle":13,"group":8,"order":14,"description":15},"\u002Fdocs\u002Fappearance","Appearance & Dark Mode",40,"Every user picks light, dark, or match-my-device for the portal from the sidebar. The choice is per person and per device, and never changes what anyone else sees.",{"path":17,"title":18,"navTitle":19,"group":20,"order":21,"description":22},"\u002Fdocs\u002Fattendance","School Attendance Tracking","Attendance","Academics",50,"Mark roll calls per class daily, view weekly attendance trends, generate absence reports, and calculate per-student attendance rates.",{"path":24,"title":25,"navTitle":25,"group":20,"order":26,"description":27},"\u002Fdocs\u002Fattendance-analytics","Attendance Analytics",60,"School-wide attendance at a glance, with per-class absence trends and your best and worst attendees, filterable by term and session.",{"path":29,"title":30,"navTitle":31,"group":20,"order":32,"description":33},"\u002Fdocs\u002Fattendance-documents","Attendance Documents to Print","Attendance Documents",54,"Print a class's register with a signature column, an absence report naming the pupils whose attendance has slipped, and a month's timesheet for a member of staff.",{"path":35,"title":36,"navTitle":36,"group":37,"order":38,"description":39},"\u002Fdocs\u002Faudit-logs","Audit Logs","Billing & Compliance",20,"Every create, update and delete action is recorded with the actor, a timestamp and an IP address, giving your school a full compliance trail.",{"path":41,"title":42,"navTitle":42,"group":20,"order":43,"description":44},"\u002Fdocs\u002Fbell-schedule-templates","Bell Schedule Templates",97,"Start your school day from a ready-made shape rather than typing forty periods, then edit it like any other bell schedule.",{"path":46,"title":47,"navTitle":48,"group":20,"order":49,"description":50},"\u002Fdocs\u002Fbell-schedule-wizard","Describe Your School Day","Describe Your Day",96,"Build a bell schedule from four facts about your school day. How many periods that comes to is worked out for you.",{"path":52,"title":53,"navTitle":53,"group":20,"order":54,"description":55},"\u002Fdocs\u002Fbroadsheet","Class Broadsheet",42,"The class master sheet: every pupil a row, every subject a column, with totals, averages and positions, printed as a landscape PDF or exported as a spreadsheet.",{"path":57,"title":58,"navTitle":59,"group":60,"order":61,"description":62},"\u002Fdocs\u002Fcash-flow","The Cash Flow Statement","Cash flow","Finance",18,"What your school billed, took, gave back and spent, month by month, per currency, over any window you choose. Downloadable as a CSV to line up against a bank statement.",{"path":64,"title":65,"navTitle":66,"group":20,"order":67,"description":68},"\u002Fdocs\u002Fcbt","Online CBT: Computer-Based Testing","CBT",70,"Build timed multiple-choice tests, publish to any number of classes at once (or the whole school), and get auto-marked results instantly. Question images supported.",{"path":70,"title":71,"navTitle":72,"group":73,"order":38,"description":74},"\u002Fdocs\u002Fclasses","Classes & Timetable","Classes & Timetables","Staff","Create classes, assign class teachers, and build weekly timetables from your live subjects. Students, parents, and teachers each get their own timetable view.",{"path":76,"title":77,"navTitle":78,"group":60,"order":79,"description":80},"\u002Fdocs\u002Fcollection-risk","Who to Chase First","Collection Risk",57,"Your debtors ranked by how hard the debt looks to collect rather than how large it is, with the facts behind every position so you can see why, and disagree.",{"path":82,"title":83,"navTitle":84,"group":85,"order":9,"description":86},"\u002Fdocs\u002Fcsv-import-export","Bulk Import & Export (CSV\u002FXLSX)","Import & Export","Bulk Operations","Upload students, teachers, grades, and attendance in bulk from CSV or XLSX, with per-row validation, dry-run preview, and one-click export.",{"path":88,"title":89,"navTitle":90,"group":8,"order":21,"description":91},"\u002Fdocs\u002Fcustom-domain","Custom Domain for Your School Portal","Custom Domain","Serve your portal from your own domain (e.g. portal.yourschool.edu.ng) with automatic HTTPS, on the Standard plan and above.",{"path":93,"title":94,"navTitle":94,"group":95,"order":96,"description":97},"\u002Fdocs\u002Fdashboards","Role-Based Dashboards","Getting Started",30,"Personalised, widget-driven dashboards for every role. Admins, teachers, students and parents each see the metrics that matter to them, with per-user customisation.",{"path":99,"title":100,"navTitle":100,"group":8,"order":101,"description":102},"\u002Fdocs\u002Fdates-and-calendar","Dates & Calendar",25,"Read and enter every date in the Hijri calendar, in the Gregorian calendar, or in both at once, across the portals, the app and every document you print.",{"path":104,"title":105,"navTitle":105,"group":8,"order":26,"description":106},"\u002Fdocs\u002Fdepartments","Departments & Subjects","Organise teaching staff into academic departments and group subjects for cleaner reporting and subject-teacher assignments.",{"path":108,"title":109,"navTitle":110,"group":60,"order":111,"description":112},"\u002Fdocs\u002Fdiscount-eligibility-rules","Finding Who Qualifies for a Discount","Eligibility Rules",17,"Let the system work out which students qualify for a discount, then award them in one step. It suggests; you decide.",{"path":114,"title":115,"navTitle":115,"group":20,"order":38,"description":116},"\u002Fdocs\u002Fearly-years","Early Years Assessment","Reception and playgroup pupils get a developmental report. Teachers rate each area and write free-text comments on the child's progress, all flowing onto a dedicated report card.",{"path":118,"title":119,"navTitle":119,"group":20,"order":43,"description":120},"\u002Fdocs\u002Fexam-documents","Exam Documents","Print an exam timetable for a class, an invigilator or a room, and the attendance sheet each paper is registered on: the class roster with a signature column.",{"path":122,"title":123,"navTitle":124,"group":20,"order":125,"description":126},"\u002Fdocs\u002Fexam-timetable-generation","Exam Timetable Generation","Generating Exams",91,"Place a whole exam series in one go: every class, every subject, spread across the exam days, each paper with a period, an invigilator and somewhere to sit it.",{"path":128,"title":129,"navTitle":130,"group":20,"order":131,"description":132},"\u002Fdocs\u002Fexam-validation","Checking an Exam Before You Publish","Exam Checks & Changes",98,"Every problem with an exam timetable, named at once before it goes out: clashes, papers on closed days, unstaffed rooms. And when a paper moves afterwards, the families sitting it are told.",{"path":134,"title":135,"navTitle":136,"group":20,"order":137,"description":138},"\u002Fdocs\u002Fexams","Exam Timetable","Exams Timetable",90,"Schedule each class's exam papers with date, time, venue and invigilator, then publish to students and parents, who are notified by email and WhatsApp with a PDF attached.",{"path":140,"title":141,"navTitle":142,"group":20,"order":143,"description":144},"\u002Fdocs\u002Fexams-workspace","The Exams Workspace","Exams Workspace",89,"Everything an exam series needs on one screen: the list, the builder with its generation wizard, the printed sheets, and the settings that decide how a generated timetable comes out.",{"path":146,"title":147,"navTitle":147,"group":60,"order":148,"description":149},"\u002Fdocs\u002Fexpenses","Expenses",21,"Record what your school spends, file it against a category and a supplier, and see where the money went. Its own workspace, separate from fees.",{"path":151,"title":152,"navTitle":153,"group":154,"order":14,"description":155},"\u002Fdocs\u002Ffamily-calendar","The School Calendar for Parents & Students","Family Calendar","Portals","Parents and students see the school's own term dates, holidays and events, on the web and in the app, without anyone having to send them out.",{"path":157,"title":158,"navTitle":159,"group":60,"order":160,"description":161},"\u002Fdocs\u002Ffee-discounts","Fee Discounts, Sibling Reductions and Staff-Child Waivers","Fee Discounts",15,"Define a sibling discount, a staff-child waiver or any reduction your school offers, award it to one student or a whole class at once, and every invoice raised afterwards applies it automatically.",{"path":163,"title":164,"navTitle":165,"group":60,"order":166,"description":167},"\u002Fdocs\u002Ffee-reminders","Fee Reminders and the Reminder Queue","Fee reminders",14,"Remind a family before an invoice falls due and chase it after, automatically, at the day tiers you choose. Hold each reminder in a queue for a member of staff to release. Includes the message template, the channels used, and how a reminder is never sent twice.",{"path":169,"title":170,"navTitle":170,"group":60,"order":171,"description":172},"\u002Fdocs\u002Ffee-templates","Fee Templates",16,"Save the set of fees a term costs once, then apply it when raising invoices instead of retyping the same lines every term.",{"path":174,"title":175,"navTitle":176,"group":60,"order":9,"description":177},"\u002Fdocs\u002Ffees","School Fee Management","Fee Management","Bundle tuition, uniform, PTA and other fees into one invoice with a single balance, for a whole class in one click or for a single student. Track payments in your chosen currency.",{"path":179,"title":180,"navTitle":181,"group":60,"order":182,"description":183},"\u002Fdocs\u002Ffinance-report-exports","Exporting Finance Reports to CSV","Report exports",19,"Every report on the Finance Reports tab downloads as a CSV from its own header, on the web and in the mobile app, covering exactly the period and filters on screen.",{"path":185,"title":186,"navTitle":186,"group":20,"order":96,"description":187},"\u002Fdocs\u002Fgrade-breakdown","Grade Breakdown & Analytics","A per-student grade breakdown across subjects, terms and sessions, with letter grades and remarks computed on the server from your grading scale.",{"path":189,"title":190,"navTitle":190,"group":20,"order":191,"description":192},"\u002Fdocs\u002Fgrade-letter-recompute","Regrading After a Scale Change",12,"Marks keep the letter they were given when they were entered. When you change your grading scale, the Grades list flags the rows that no longer match and lets you regrade the ones you choose.",{"path":194,"title":195,"navTitle":196,"group":197,"order":9,"description":198},"\u002Fdocs\u002Fgrade-types","Grade Types & Score Breakdowns","Grade Types & Breakdowns","Advanced","Define your score components (CA, Test, Exam, Assignment) and break any grade down into those parts, always summing to the total grade.",{"path":200,"title":201,"navTitle":202,"group":20,"order":9,"description":203},"\u002Fdocs\u002Fgrades","Grade & Results Management","Grades & Results","Record scores and auto-calculate letter grades. Download report cards as PDF, with remarks, for any term or session.",{"path":205,"title":206,"navTitle":206,"group":20,"order":207,"description":208},"\u002Fdocs\u002Fguest-entrance-exams","Guest Entrance Exams",80,"Run CBT entrance exams for prospective students with no student record required. Candidates register by email and receive an access link.",{"path":210,"title":211,"navTitle":211,"group":20,"order":212,"description":213},"\u002Fdocs\u002Fhead-of-school-comments","Head of School Comments",43,"A default remark for each overall percentage band, offered on the head of school's line of every report card and replaced by anything written by hand.",{"path":215,"title":216,"navTitle":217,"group":60,"order":111,"description":218},"\u002Fdocs\u002Fledger-integrity","Ledger Integrity, and Proving Your Books Add Up","Ledger integrity","An automatic nightly check that every invoice's paid total still adds up from the receipts and refunds recorded against it, plus an on-demand version you can run yourself from the Reports tab.",{"path":220,"title":221,"navTitle":221,"group":20,"order":160,"description":222},"\u002Fdocs\u002Flesson-notes","Lesson Notes","A teacher writes one note a week for each subject they take, someone senior approves it or sends it back, and a board says who has filed and who has not. Written to be filled in on a phone, and it prints.",{"path":224,"title":225,"navTitle":226,"group":227,"order":9,"description":228},"\u002Fdocs\u002Fmessaging","Bulk Messaging for Schools","Bulk Messaging","Communication","Send email and WhatsApp messages to all parents, to a class, or to named individuals, under your school's name, with delivery tracked and retried automatically.",{"path":230,"title":231,"navTitle":231,"group":197,"order":21,"description":232},"\u002Fdocs\u002Fmobile-app","Mobile App","One app for every school on the platform. Search for your school by name and sign in for push notifications, offline viewing and offline attendance marking.",{"path":234,"title":235,"navTitle":235,"group":20,"order":131,"description":236},"\u002Fdocs\u002Fnext-lesson-reminders","Next Lesson Reminders","Push a teacher the lesson they are about to teach, ten minutes before the bell, from the timetable your school has published.",{"path":238,"title":239,"navTitle":240,"group":227,"order":38,"description":241},"\u002Fdocs\u002Fnotifications","Automated Parent Notifications","Notifications","Automatically alert parents about invoices, cancellations, receipts, refunds, overdue fees, exam timetables, weekly digests and absences, by email, WhatsApp or both.",{"path":243,"title":244,"navTitle":245,"group":20,"order":246,"description":247},"\u002Fdocs\u002Fonline-exam-papers","Online Exam Papers","Online Papers",99,"Sit a paper on the CBT module and it stays a paper on the exam timetable: one date, one time, one class list, kept in step automatically.",{"path":249,"title":250,"navTitle":251,"group":60,"order":38,"description":252},"\u002Fdocs\u002Fonline-payments","Online Fee Payments","Online Payments","Set your school up to take fees online. Money settles straight into your school's own verified bank account and never rests with 1410SMS.",{"path":254,"title":255,"navTitle":256,"group":95,"order":9,"description":257},"\u002Fdocs\u002Foverview","What is 1410SMS? A Platform Overview","Overview","A complete, multi-tenant school management platform for schools of every size, holding students, staff, grades, attendance, timetables, fees and online tests in one place.",{"path":259,"title":260,"navTitle":261,"group":154,"order":9,"description":262},"\u002Fdocs\u002Fparent-management","Parent Account Management","Parent Management","Parent accounts are managed by staff, and need only a name and a phone number. Create or link them automatically on enrolment or by hand, then invite, resend, unlink and search from one page.",{"path":264,"title":265,"navTitle":265,"group":154,"order":38,"description":266},"\u002Fdocs\u002Fparent-portal","Parent Portal","Parents log in to track their children's grades, attendance, and fees in real time, download report cards, and view class and exam timetables.",{"path":268,"title":269,"navTitle":270,"group":197,"order":38,"description":271},"\u002Fdocs\u002Fpassword-reset","Self-Service Password Reset","Password Reset","Staff and parents reset a forgotten password with a one-time code. Staff get theirs by email; a parent can ask with either their email address or their phone number. No admin action is required.",{"path":273,"title":274,"navTitle":275,"group":60,"order":276,"description":277},"\u002Fdocs\u002Fpayment-import","Importing Payments in Bulk","Payment Import",55,"Bring a term's takings or a reconciled bank statement into 1410SMS in one upload. Each row settles one invoice, keeps its own payment date, and posts no receipt.",{"path":279,"title":280,"navTitle":281,"group":60,"order":61,"description":282},"\u002Fdocs\u002Fpayment-review","Reviewing Recorded Payments","Payment review","An optional second pair of eyes on money recorded by hand. Off by default, because it only works if your school has two people to do it.",{"path":284,"title":285,"navTitle":285,"group":286,"order":160,"description":287},"\u002Fdocs\u002Fpromote-and-graduate","Promote & Graduate","Students","Move a whole class up a year in one pass, or mark a leaving year as graduated so the record says they finished rather than simply that they left, with the cohort they graduated in kept against each pupil.",{"path":289,"title":290,"navTitle":291,"group":60,"order":171,"description":292},"\u002Fdocs\u002Frefunds","Refunds, and Giving Money Back to a Family","Refunds","Record money your school has given back to a family, reopen the invoice by that amount, and keep every collected-money figure honest. Distinct from cancelling an invoice or voiding a receipt, neither of which moves money.",{"path":294,"title":295,"navTitle":296,"group":95,"order":38,"description":297},"\u002Fdocs\u002Fregistration","How to Register Your School","Registration","Register your school in minutes with one short form, an email verification and a portal provisioned on your own sub-domain. No credit card required.",{"path":299,"title":300,"navTitle":301,"group":20,"order":302,"description":303},"\u002Fdocs\u002Freport-card-designer","Report Card Designer","Report card designer",41,"Design the report card your school prints. Reorder and switch off sections, choose what each one shows, pick a style, and give different classes different cards, with a live preview of a real pupil's card as you work.",{"path":305,"title":306,"navTitle":306,"group":20,"order":302,"description":307},"\u002Fdocs\u002Freport-card-publishing","Publishing Report Cards","Report cards stay inside the school until you release them. Publish a term to open every family's card at once, and withdraw it just as quickly if something needs correcting.",{"path":309,"title":310,"navTitle":311,"group":20,"order":14,"description":312},"\u002Fdocs\u002Freport-cards","School Report Cards","Report Cards","Configurable report cards carrying your own assessment columns, class statistics, term-on-term history, attendance, psychomotor and behavioural ratings, remarks and a school-generated PDF.",{"path":314,"title":315,"navTitle":315,"group":197,"order":14,"description":316},"\u002Fdocs\u002Froles-permissions","Roles & Permissions","Define custom staff roles with fine-grained, module-by-module permissions, compare them in a permission matrix, and assign staff to as many roles as needed.",{"path":318,"title":319,"navTitle":320,"group":20,"order":321,"description":322},"\u002Fdocs\u002Froll-call","Clocking Staff In by Roll Call","Roll Call",53,"Tick names off a list and the platform clocks those staff in or out. For the staff who have no smartphone to clock themselves in with, taken by whoever stands at the gate.",{"path":324,"title":325,"navTitle":325,"group":197,"order":96,"description":326},"\u002Fdocs\u002Fschool-admins","Users & Admin Accounts","Create and manage staff accounts from the Users page, giving each one or more roles: Owner, School Administrator, Accountant, Receptionist, or a role you defined yourself. An email address is optional.",{"path":328,"title":329,"navTitle":330,"group":8,"order":96,"description":331},"\u002Fdocs\u002Fschool-profile","School Profile & Branding","Profile & Branding","Set your school's logo and motto on the School Profile page, and its brand colours and bank account details under Settings, so your portal and your invoices carry your identity.",{"path":333,"title":334,"navTitle":335,"group":8,"order":38,"description":336},"\u002Fdocs\u002Fsettings","School Settings","Settings","One searchable page for grading scales, number prefixes, invoice currency, notification channels, bank accounts and brand colours, every change audited and exportable.",{"path":338,"title":339,"navTitle":340,"group":20,"order":341,"description":342},"\u002Fdocs\u002Fstaff-attendance","Staff Attendance and Clock-In","Staff Attendance",52,"Staff clock in and out from their own phone, checked against your school's location. See who is in, who is late and who has not arrived, with a monthly record per person.",{"path":344,"title":345,"navTitle":346,"group":20,"order":321,"description":347},"\u002Fdocs\u002Fstaff-leave","Staff Leave and Absence Reporting","Staff Leave","Record that a member of staff is away for a range of days, under the kinds of leave your school recognises, and get one message each morning naming everybody who was absent the day before.",{"path":349,"title":350,"navTitle":351,"group":227,"order":148,"description":352},"\u002Fdocs\u002Fstaff-notifications","Staff Notifications","Staff notifications","Your office staff are told the moment money is recorded, a payment needs a second pair of eyes, a candidate registers for an entrance exam, an import or a report-card batch finishes, or your subscription is about to lapse.",{"path":354,"title":355,"navTitle":356,"group":197,"order":357,"description":358},"\u002Fdocs\u002Fstaff-sign-in","Staff Without an Email Address","Staff Sign-In",31,"A member of staff signs in with their email address or their phone number, whichever your school holds. Staff with no inbox get an account and a password you hand them, and staff with neither can still be rostered and paid.",{"path":360,"title":361,"navTitle":362,"group":286,"order":101,"description":363},"\u002Fdocs\u002Fstudent-finance-history","A Student's Invoices and Payments","Student Invoices & Payments","Every invoice raised against one student and every receipt recorded for them, on the student's own record, each downloadable as a PDF or a CSV.",{"path":365,"title":366,"navTitle":366,"group":154,"order":96,"description":367},"\u002Fdocs\u002Fstudent-portal","Student Portal","Students sign in from any device to view their grades, attendance history and fee balance, and to sit online tests.",{"path":369,"title":370,"navTitle":370,"group":286,"order":38,"description":371},"\u002Fdocs\u002Fstudent-report-summary","Student Report Summary","A one-page, at-a-glance summary of any student, composing their attendance rate, recent grades, grade average and fee position into a single view.",{"path":373,"title":374,"navTitle":374,"group":286,"order":9,"description":375},"\u002Fdocs\u002Fstudents","Student Management","Enrol, profile and manage every student, covering admission numbers, class assignments, guardian details and deactivation, with fast full-text search across names and admission numbers.",{"path":377,"title":378,"navTitle":379,"group":37,"order":9,"description":380},"\u002Fdocs\u002Fsubscriptions","Plans, Pricing & Subscriptions","Subscriptions","Upgrade or manage your plan with Paystack-powered payments. Pay per term or per session (save 5%), with instant activation.",{"path":382,"title":383,"navTitle":383,"group":73,"order":9,"description":384},"\u002Fdocs\u002Fteachers","Teacher Management","Staff profiles carrying subject allocations, class responsibilities and an optional department, doubling as a full directory for whoever handles HR.",{"path":386,"title":387,"navTitle":388,"group":20,"order":49,"description":389},"\u002Fdocs\u002Ftimetable-printing","Printing a Timetable","Printing Timetables","Download any class's or teacher's week as a branded A4 sheet: periods down the side, days across the top, ready for a classroom wall or a staff pigeonhole.",{"path":391,"title":392,"navTitle":392,"group":20,"order":393,"description":394},"\u002Fdocs\u002Fweekly-grades","Weekly Grades",11,"Record a mark per subject each academic week, publish the week to parents and pupils, and optionally carry the term average onto the report card.",{"path":396,"title":397,"navTitle":397,"group":20,"order":398,"description":399},"\u002Fdocs\u002Fweekly-timetable","Weekly Timetable",95,"Build your school week from bell schedules, rooms and what each class needs of each subject, with a generator that places it all without a clash.",{"id":401,"title":164,"body":402,"description":167,"draft":656,"extension":657,"group":60,"meta":658,"navTitle":165,"navigation":659,"ogImage":660,"order":166,"path":163,"screenshot":661,"seo":667,"stem":668,"video":660,"__hash__":669},"docs\u002Fdocs\u002Ffee-reminders.md",{"type":403,"value":404,"toc":646},"minimark",[405,414,419,434,441,452,456,466,478,485,496,500,503,539,554,558,561,579,590,593,613,621,631,635],[406,407,408,409,413],"p",{},"An invoice that has passed its due date with a balance outstanding earns a ",[410,411,412],"strong",{},"reminder",". 1410SMS\nraises those for you every night, so nobody has to keep a list of who is late.",[415,416,418],"h2",{"id":417},"when-a-reminder-is-raised","When a reminder is raised",[406,420,421,422,425,426,429,430,433],{},"Each night we look at every unpaid and part-paid invoice past its due date, and compare how many days\nlate it is against your school's ",[410,423,424],{},"day tiers",". The default tiers are ",[410,427,428],{},"7, 14 and 21 days"," past due,\nand you can change them under ",[410,431,432],{},"Settings → Fees → Fee Reminders",".",[406,435,436,437,440],{},"Each tier fires ",[410,438,439],{},"at most once per invoice",", ever. An invoice that is 30 days late does not get a\n7-day reminder every night; it got one on day 7, one on day 14, one on day 21, and nothing since.",[406,442,443,444,447,448,451],{},"A reminder is never sent for an invoice that has been ",[410,445,446],{},"cancelled",", or ",[410,449,450],{},"settled"," between the night\nit was raised and the moment it would be sent.",[415,453,455],{"id":454},"reminding-before-the-due-date","Reminding before the due date",[406,457,458,459,462,463,433],{},"A school can also give notice ",[410,460,461],{},"ahead"," of a due date, which is usually the cheaper reminder: a family\nthat pays on time never needs chasing. Set the days under ",[410,464,465],{},"Settings → Fees → Fee Reminders →\nBefore-Due Reminder Day Tiers",[406,467,468,469,472,473,477],{},"These tiers are counted ",[410,470,471],{},"backwards"," from the due date, so ",[474,475,476],"code",{},"3"," means three days before it. They\nstart switched off: the list arrives empty and says so, and adding a row is what switches it on.\nRemoving the last row switches it off again, which is not something the overdue tiers allow, since\nemptying those would stop chasing fees altogether. Everything else works\nthe way the overdue tiers do: each fires at most once per invoice, and never for an invoice already\nsettled or cancelled.",[406,479,480,481,484],{},"Where an invoice is raised ",[410,482,483],{},"inside"," its own window, only the nearest reminder is sent. An invoice\nraised two days before it falls due, at a school with 3-day and 7-day tiers set, gets one notice\nrather than two, and the one it gets does not claim a week's notice the family never had.",[406,486,487,488,491,492,495],{},"Both kinds sit in the same list and each says which it is: ",[410,489,490],{},"3 days before due"," in blue, or\n",[410,493,494],{},"7 days overdue"," in amber.",[415,497,499],{"id":498},"the-message","The message",[406,501,502],{},"Reminders go to the same people as any other fee notice: the pupil's linked parents, falling back to\nthe guardian contact on the pupil's record, and finally to the pupil themselves where a student\nmanages their own account.",[406,504,505,506,509,510,512,513,516,517,516,520,523,524,527,528,531,532,523,535,538],{},"The ",[410,507,508],{},"email"," wording is yours to write, under ",[410,511,432],{},". The two kinds have\na body each, so a notice sent before a due date never has to be worded as though the family were\nalready late. You can use ",[474,514,515],{},"{{studentName}}",", ",[474,518,519],{},"{{balance}}",[474,521,522],{},"{{schoolName}}"," and ",[474,525,526],{},"{{period}}"," in\neither, plus ",[474,529,530],{},"{{daysOverdue}}"," in the overdue one and ",[474,533,534],{},"{{daysUntilDue}}",[474,536,537],{},"{{dueDate}}"," in the\nbefore-due one.",[406,540,541,542,545,546,549,550,553],{},"WhatsApp reminders use a message template pre-approved by Meta and cannot be reworded, which is a\ncondition of being allowed to start a WhatsApp conversation at all. Which channels a reminder uses is\nset alongside every other notice under\n",[410,543,544],{},"Settings → Communication → Notification Channels","; see ",[547,548,240],"a",{"href":238},". Turn\nevery channel off for ",[410,551,552],{},"Fee reminder"," and no reminders are sent at all.",[415,555,557],{"id":556},"reviewing-reminders-before-they-send","Reviewing reminders before they send",[406,559,560],{},"By default a reminder goes out as soon as it falls due, and the first anyone at the school hears of it\nis when a parent replies. That suits most invoices. It does not suit the ones a bursar already knows\nabout: a family that has agreed terms, one that paid by transfer that morning, one being handled in\nperson. A reminder that ignores all of that is worse than no reminder.",[406,562,563,564,567,568,570,571,574,575,578],{},"So you can ask to see them first. Turn on ",[410,565,566],{},"Review reminders before sending"," under\n",[410,569,432],{},", and each night's reminders are held in the ",[410,572,573],{},"Reminder Queue"," on\nthe ",[410,576,577],{},"Outstanding"," tab of the Finance Workspace instead of being sent.",[406,580,581,582,585,586,589],{},"Each queued reminder shows the pupil, the invoice, which day tier raised it, the balance\n",[410,583,584],{},"outstanding now",", and whether it is ",[410,587,588],{},"still owed",". That last one matters: a family may have paid\nsince the reminder was raised, and a reminder is not worth sending to someone who has already settled.",[406,591,592],{},"Tick any number of them and choose:",[594,595,596,603],"ul",{},[597,598,599,602],"li",{},[410,600,601],{},"Send selected",". The reminders go out over your configured channels. Anything that has been\nsettled or cancelled in the meantime is skipped rather than sent, and you are told how many.",[597,604,605,608,609,612],{},[410,606,607],{},"Dismiss",". Nothing is sent, and that reminder is ",[410,610,611],{},"never raised again at the same day tier",".\nLater tiers still will be: deciding not to chase a family at seven days says nothing about\ntwenty-one.",[614,615,618],"callout",{"title":616,"tone":617},"Turning review back off","info",[406,619,620],{},"Reminders you had already queued stay in the queue, rather than going out all at once the moment you\nswitch review off. They keep holding their day tier, so nothing is chased behind your back, and the\nqueue stays on the Outstanding tab until someone decides either way.",[406,622,623,624,627,628,433],{},"Releasing or dismissing a reminder needs the ",[410,625,626],{},"Send fee notifications"," permission, the same one\nrequired to resend an invoice by hand. Anyone who can see the finance workspace can read the queue.\nEvery decision is recorded in your ",[547,629,630],{"href":35},"audit log",[415,632,634],{"id":633},"chasing-someone-right-now","Chasing someone right now",[406,636,637,638,641,642,645],{},"You do not have to wait for a tier. On the ",[410,639,640],{},"Invoices"," tab, tick any invoices and use ",[410,643,644],{},"Send\nreminders"," to notify those parents immediately. That is independent of the nightly tiers and of the\nreview queue.",{"title":647,"searchDepth":648,"depth":648,"links":649},"",3,[650,652,653,654,655],{"id":417,"depth":651,"text":418},2,{"id":454,"depth":651,"text":455},{"id":498,"depth":651,"text":499},{"id":556,"depth":651,"text":557},{"id":633,"depth":651,"text":634},false,"md",{},true,null,{"src":662,"alt":663,"width":664,"height":665,"caption":666},"\u002Fdocs\u002Ffee-reminders\u002Freminder-queue.png","The Reminder Queue card showing 7 waiting. Rows list the student, the reminder tier (7-day, 14-day, 21-day), how far overdue the invoice is now, the balance, a \"Still owed\" status and the date queued. Each row has a checkbox for releasing or dismissing it in bulk",1832,1290,"With review switched on, each tier waits here until somebody releases it. Nothing in this queue has been sent.",{"title":164,"description":167},"docs\u002Ffee-reminders","M56vJ6J-7p_spv8lp661FdgYytGfPQzNEw6TjwTpBwU",1787681161204]